Users Guide

Devices page
The Devices page displays the devices that you have added and status of the SupportAssist Enterprise functionality for each
device. In the default view, the Devices page displays all the devices that you have added.
At the top of the Devices page, the navigation trail is displayed.
The following options available at the top of the device list enables you to perform certain tasks:
● Search by —search by a specific category of displayed data. The available options are:
○ Service Tag
○ Model
○ Name / IP Address
○ Operating System
● Search term—enter the search keyword.
NOTE: You must enter a minimum of three characters to perform the search.
● Add Device—add a device.
● Start Collection—initiate a single device or multiple device collections.
● Edit—update the name and account credentials of the device.
● Delete—delete a device from SupportAssist Enterprise.
● Collection Purpose—select a reason for performing a multiple device collection.
● Assign Credential Profile—assign credentials for devices.
● Validate Inventory—perform device inventory validation.
● Refresh—refresh the device inventory view.
● View by—enables you to view the devices in a
(list) view or (association) view.
The following table describes the automatically generated inventory information for your supported Dell EMC devices, as
displayed in the Devices page.
NOTE:
If a device retrieved through an OpenManage Enterprise adapter is also managed by the OpenManage Enterprise
SupportAssist plugin, only the name or IP Address of the server and the model name is displayed. You cannot perform any
tasks on the device.
Table 40. Devices page (continued)
Column name Description
Check box You can use the check box to:
● Select a device for viewing the devices overview pane.
● Select one or more devices for performing certain tasks on the device.
NOTE: The check box is disabled while the following SupportAssist Enterprise initiated tasks are
in progress:
● SNMP configuration
● Installation or upgrade of OMSA
● Clear System Event Log
● Collection of system information immediately after an automatic support case creation and
also during a manually initiated collection
● Inventory validation
Name/IP Address Displays the following information:
● Device name—Displays the name, hostname, or IP address depending on the information you
have provided for the device.
● Collection status—When a collection occurs, a progress bar and a corresponding message are
displayed to indicate the status of the collection. The possible collection status messages are as
follows:
○ For a collection that you manually initiate:
172 SupportAssist Enterprise user interface