Users Guide

Table 40. Devices page
Column name Description
NOTE: When a manually initiated collection is in progress, a icon is displayed next to
the progress bar. Click the icon to cancel the collection, if necessary.
NOTE: You can cancel a collection only when SupportAssist Enterprise is collecting
system information from the device. You cannot cancel a collection while the collected
system information is being sent to Dell EMC.
￭ Starting collection
￭ Collection in progress
￭ Sending collection
￭ Canceling collection
○ For an automated collection that is initiated because a support case was created for a
detected hardware issue:
￭ Starting collection for support case
￭ Collection for support case in progress
￭ Sending collection for support case
NOTE: If a hardware issue is detected on a device with a Dell EMC Basic Service
contract, the automated collection is initiated. However, a support case is not created for
that device.
○ For an automated periodic collection based on the default or configured collection schedule:
￭ Starting periodic collection
￭ Periodic collection in progress
￭ Sending periodic collection
NOTE:
In some instances, when a collection is in progress (manual) on a device another
collection (periodic) may be initiated. In such scenarios, the collection status is displayed in
the following order of priority:
○ Manual collection
○ Support case collection
○ Periodic collection
●
Maintenance mode—If the device is placed in maintenance mode, the maintenance mode icon
is displayed.
Model
Model of the device, for example, PowerEdge M820.
Status The status of inventory validation. The status can be categorized as follows:
● Success—Inventory validation of the device is successfully complete.
● Failed—Inventory validation of the device is unsuccessful.
● In progress—Inventory validation of the device is in progress.
● No status—The inventory validation is yet to be initiated on the device.
You can choose to refine the displayed devices using the following filters:
● Device Type
● Need Attention
○ Staging—displays a status icon and a rollup count of number of devices that are present in the Staging group.
○ Inactive—displays a status icon and a rollup count of number of devices that are present in the Inactive group.
● Inventory Validation
○ Success—displays a status icon and the rollup count of number of devices that were validated successfully.
○ Failed—displays a status icon and the rollup count of number of devices that were not validated successfully.
● Groups
○ Default—displays all devices.
○ Staging—displays devices in the staging group.
○ Inactive—displays devices that are not reachable.
● Adapter
● Remote Collector
SupportAssist Enterprise user interface
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