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Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise Application 2.x
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Table Of Contents
● Collection Host
● Devices Added
○ SupportAssist Enterprise
○ Adapters
● Device Management
○ Managed—displays devices that are monitored by SupportAssist Enterprise.
○ Not Managed—displays devices on which SupportAssist monitoring is disabled or not available.
○ Managed by plugin—displays devices that are managed by the OpenManage Enterprise SupportAssist plugin.
NOTE: The Managed by plugin filter is not displayed if there are no devices that are managed by the OpenManage
Enterprise SupportAssist plugin. If you select the Managed by plugin filter, other filters are automatically disabled.
NOTE: The devices in the Staging and Inactive groups are not displayed.
The Devices page also displays the following panes based on your actions:
● Device overview pane—when only a single device is selected. See Device overview pane.
● Multiple Device Collection pane—when a multiple device collection is in progress. See Multiple Device Collection pane.
Add Single Device
The Add Single Device page enables you to select the device type and provide details of the device you want to add.
The following table provides information about the items that are displayed in Add Single Device page.
Table 41. Add Single Device
Field Description
Device Type Displays a list of device types that you can add. The
available device types are:
● Chassis
● Fluid File System (FluidFS)
● iDRAC
● Networking
● Peer Storage (PS) / EqualLogic
● PowerVault
● Server / Hypervisor
● Software
● Solution
● Storage Center (SC) / Compellent
● Virtual Machine
Host Name / IP Address IP address or hostname of the device that you want to add.
NOTE: For adding a Storage PS Series storage array,
enter the management IP address.
Perform deep discovery To discover devices and their associated device types.
Name (Optional) An optional name that you want to use for identifying the
device. If provided, this name is used to identify the device
in SupportAssist Enterprise.
Account Credentials Use to select or create an Account Credentials that contain
the credentials of a device.
Credential Profile Use to select or create a Credential Profile that contains
the Account Credentials for the device types within the
discovery ranges.
Enable monitoring To allow SupportAssist Enterprise to monitor the device for
hardware issues.
NOTE: The Enable monitoring option is displayed only
for the following Device Types: Server / Hypervisor,
iDRAC, Chassis, and Networking.
174 SupportAssist Enterprise user interface