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ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise Application 2.x
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Table Of Contents
Table 66. Analytics Collections
Column Description
Upload Status The upload status of the collection. The possible statuses are:
● Success—The collection was successfully uploaded to
Dell EMC backend.
● Failed—The collection could not be uploaded to the Dell
EMC backend. Click the status to view the error code and
the reason for failure.
Extensions
The extensions available in SupportAssist Enterprise enables you to extend the SupportAssist Enterprise capability to many
devices. You can use the extensions to inventory and add devices that are managed by a systems management console such as
OpenManage Essentials, Microsoft System Center Operations Manager, or OpenManage Enterprise.
Two types of extensions are available in SupportAssist Enterprise:
● Adapter — An application that acts as an interface between SupportAssist Enterprise and a systems management console.
● Remote Collector — A remote instance of SupportAssist Enterprise that collects and uploads system information from
devices within a specific IP address range.
Adapters
The adapter is an application that acts as an interface between SupportAssist Enterprise and systems management consoles.
The following table provides information about the options displayed in the Adapters tab.
Table 67. Adapters (continued)
Field Description
Set Up Adapter Click to set up an adapter.
Edit Click to edit the details of an adapter.
Delete Click to delete an adapter.
Check box Use to select an adapter that you have set up.
Name The name that you have provided for the adapter and the
host name or IP address of the server where the adapter is
set up.
Type The adapter type.
Managed Devices The total number of devices that are added through the
adapter.
Version The version of the adapter application.
Status The status of an adapter may be:
● Connected — SupportAssist Enterprise is able to connect
successfully to the adapter.
● Disconnected — SupportAssist Enterprise is unable to
connect to the adapter.
● Initial Synchronization — Initial inventory of devices in
progress.
● Periodic Synchronization — Automatic periodic
inventory of devices is in progress.
● Manual Synchronization — Manually-initiated inventory
of devices is in progress.
● Connection lost — The server running SupportAssist
Enterprise is unable to connect to the server where the
adapter is set up.
SupportAssist Enterprise user interface 193