Users Guide

Table 77. Contact Information
Field Description
Preferred contact method Select the preferred contact method. The available options
are:
● Phone
● Email
Preferred contact hours The preferred hours when Technical Support can contact
your primary or secondary contact in case of any issues
with the monitored devices.
Time Zone The time zone of the primary or secondary contact.
Parts Replacement Preferences for Dell Servers
I want Dell server replacement parts shipped automatically Select this check box if you agree to have Dell EMC
contact your company and send replacement parts.
Primary Shipping Contact
First name The first name of the primary contact who will be
responsible for receiving the dispatched part.
Last name The last name of the primary contact who will be
responsible for receiving the dispatched part.
Phone number The phone number of the primary contact who will be
responsible for receiving the dispatched part.
Email address The email address of the primary contact who will be
responsible for receiving the dispatched part.
Preferred contact hours The preferred hours when Technical Support can contact
your primary or secondary contact in case of any issues
with the monitored devices.
Location Select the country or region.
Shipping address The address where a replacement component must be
dispatched.
City / Town
State / Province / Region
Zip / Postal code
Time Zone The time zone of the primary or secondary contact.
Dispatch Notes Type and specific dispatch related information.
I want a technician to replace my parts onsite (if included
in my service plan)
Select this option if you want an onsite technician to
replace the dispatched hardware component.
CNPJ IE For Brazil only: The CNPJ and IE number of your contact.
Secondary Shipping Contact
First name The first name of the secondary contact who will be
responsible for receiving the dispatched part.
Last name The last name of the secondary contact who will be
responsible for receiving the dispatched part.
Phone number The phone number of the secondary contact who will be
responsible for receiving the dispatched part.
Email address The email address of the secondary contact who will be
responsible for receiving the dispatched part.
SupportAssist Enterprise user interface 203