Users Guide

Table 82. Error code appendix (continued)
Error code Error message Possible resolution
SA-0090 SupportAssist Enterprise has detected that
OpenManage Server Administrator (OMSA) version
x.x is installed on the device.
It is recommended that you download and install
OMSA version x.x on the device.
SA-0095 SupportAssist Enterprise is unable to verify the
OMSA version installed on the device.
To resolve the issue, see Unable to verify OMSA
version.
SA-0100 The recommended version of OpenManage Server
Administrator (OMSA) is already installed on the
device.
Not applicable.
SA-0105 SupportAssist Enterprise monitors the device through
the Integrated Dell Remote Access Controller
(iDRAC). Therefore, installation or upgrade of
OpenManage Server Administrator (OMSA) is not
required.
Not applicable.
SA-0110 SupportAssist Enterprise is unable to add the
device_name because it does not have a valid license.
Make sure that the iDRAC has a valid Enterprise or
Express license, and then retry the operation.
SA-0115 SupportAssist Enterprise is unable to add the
device_name because the operating system is not
supported.
Not applicable.
SA-0120 SupportAssist Enterprise is unable to add the device
because a required service is disabled on the
device_name.
Make sure that the required service is running
on the device, and then retry adding the device.
For information on the required service, see Other
services.
SA-0125 SupportAssist Enterprise is unable to add the
device_name because a response was not received
within the predefined time limit.
Try adding the device again. For additional
troubleshooting information, see Unable to add the
device.
SA-0130 SupportAssist Enterprise is unable to add the
device_name because the SSL encryption level of the
device is set to 256 bit or higher.
For troubleshooting steps, see Unable to add the
device.
SA-0135 SupportAssist Enterprise is unable to add the
device_name because the device type that you
selected is incorrect.
Ensure that you select the correct device type and
then try again.
SA-0136 SupportAssist Enterprise is unable to add the device
device_name because the device sub type that you
have selected is incorrect.
Ensure that you select the correct device sub type
and try again.
SA-0140 SupportAssist Enterprise is unable to add the
device_name because a connection to the device
was unsuccessful.
Perform the following:
● Ensure that the required ports are open on the
device. For information on the required ports, see
the SupportAssist Enterprise Version 2.0.70 User's
Guide at https://www.dell.com/serviceabilitytools.
● Ensure that you have selected the correct
device type. Verify if the device is supported
by SupportAssist Enterprise. For the list of
supported device models, see the SupportAssist
Enterprise Version 2.0.70 Support Matrix at
https://www.dell.com/serviceabilitytools.
SA-0145 SupportAssist Enterprise is unable to add the
device_name because the device credentials were
not provided.
Enter the device credentials and then try again.
SA-0150 SupportAssist Enterprise is unable to add the
device_name because the device credentials were
either not provided or incorrectly provided.
1. Enter the device credentials.
2. Ensure that the device credentials are correct.
212 Error code appendix