Users Guide
Table Of Contents
- SupportAssist Enterprise Version 2.0.70 User's Guide
- Contents
- Overview
- Getting started with SupportAssist Enterprise
- Set up SupportAssist Enterprise on local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Download the SupportAssist Enterprise installation package
- Installing or upgrading SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Register SupportAssist Enterprise
- Set up an SELinux enabled system to receive alerts
- Open the SupportAssist Enterprise user interface
- Log in to SupportAssist Enterprise
- Log out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Add a server or hypervisor
- Add an iDRAC
- Add a chassis
- Add a Networking device
- Add a PowerVault storage array
- Add an EqualLogic PS Series storage solution
- Add a Compellent SC Series storage solution
- Add a Fluid File System NAS device
- Add a software
- Add a solution
- Add a virtual machine
- Add a device by duplication
- Managing device discovery rules
- Viewing cases and devices
- Monitoring site health
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters overview
- Set up OpenManage Essentials adapter
- Set up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Set up OpenManage Enterprise adapter
- View the adapter overview pane
- View devices inventoried by the adapter
- Synchronize adapter
- Edit adapter
- Delete adapter
- Approximate time required to assign Credential Profile
- Remote Collectors overview
- Device grouping
- Managing device credentials
- Validating device inventory
- Maintaining SupportAssist Enterprise capability
- Enable or disable monitoring of a device
- Perform deep discovery
- Install or upgrade OMSA by using SupportAssist Enterprise
- Configure SNMP settings by using SupportAssist Enterprise
- View and update the contact information
- View and update parts dispatch information
- Integrate SupportAssist Enterprise with your TechDirect account
- Configure proxy server settings
- Connectivity test
- Test the case creation capability
- Clear the System Event Log
- Automatic update
- Delete a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enable or disable the automatic collection of system information on case creation
- Enable or disable analytics collections
- Enable or disable the periodic collection of system information from all devices
- Enable or disable the collection of identity information
- Enable or disable the collection of system information
- Enable or disable the automatic upload of collections
- Enable or disable analytics collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configure alert destination of server running Linux
- Manually configure alert destination of iDRAC using the web interface
- Manually configure alert destination of networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Installing patch for SupportAssist Enterprise
- Enable or disable API interface settings
- Signing in to TechDirect
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for OEM devices
- Install Net-SNMP on a server running Linux
- Configure sudo access for SupportAssist Enterprise on server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- View SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Unable to view tool tips in Mozilla Firefox
- Other services
- Security
- Logs
- SupportAssist Enterprise user interface
- SupportAssist Enterprise Registration Wizard
- Login page
- Site Health
- Cases page
- Devices page
- Site Inventory Validation
- Device Groups page
- Manage Device Discovery Rule
- Manage Account Credentials
- Manage Credential Profiles
- Collections page
- Analytics Collections
- Extensions
- Settings
- Network Connectivity Test
- SupportAssist Enterprise test
- Error code appendix
- SupportAssist Enterprise resources
- Contacting Dell EMC
Table 82. Error code appendix (continued)
Error code Error message Possible resolution
SA-30431 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because the Remote Collector
configuration on the remote system was not
successful.
Ensure that the remote system is reachable. Verify the
credentials of the remote system and then retry the
operation.
SA-30432 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because the SupportAssist
Enterprise service is not running on the remote
system.
Start the SupportAssist Enterprise service on the
remote system and then retry the operation.
SA-30433 SupportAssist Enterprise is unable to update
the details of the Remote Collector Remote
Collector_name because the Remote Collector
application is not installed on the remote system.
Not applicable.
SA-30434 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the operating system installed on the remote system
is not of 64-bit architecture.
Ensure that you provide the details of a remote
system that is running a 64-bit Windows operating
system and then retry the operation.
SA-30435 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the validation of the Remote Collector was
unsuccessful.
Ensure that the remote system is compatible with the
hardware and software requirements for setting up a
Remote Collector.
SA-30438
SA-30442
SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because the
provided hostname expression hostname_expression
matches with the hostname expression of another
Remote Collector.
Provide a mutually exclusive hostname expression and
retry.
SA-30439
SA-30441
SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because the
provided hostname expression hostname_expression
is duplicated within the same Remote Collector.
Provide a mutually exclusive hostname expression and
retry.
SA-30440 SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because the pre-
check script for Remote Collector could not be
copied to the remote system.
Ensure that the remote system is reachable. Also
verify the credentials of the Remote Collector and
retry the operation.
SA-30443 SupportAssist Enterprise is unable to edit the
Remote Collector Remote Collector_name because
the Remote Collector configuration is corrupted on
the remote system.
To resolve the issue, delete the Remote collector, and
retry setting up the Remote Collector again.
SA-30444 SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because download
of Remote Collector installer was unsuccessful.
Run the Connectivity Test to ensure that connectivity
to the Dell EMC FTP server is successful and then
retry.
SA-4015
SA-4020
SA-4025
SA-4030
SA-4035
SA-4040
SA-4045
SA-4050
SA-4055
SA-4060
SA-4065
SupportAssist Enterprise is unable to collect system
information from the device_name because of an
unknown error.
-
Error code appendix 221