Users Guide

Adding devices
Adding devices prepares SupportAssist Enterprise to automate support from Dell EMC Technical Support for your devices. To
use SupportAssist Enterprise to either monitor hardware issues or collect system information from your devices, you must add
your devices in SupportAssist Enterprise.
After the installation of SupportAssist Enterprise, the local system (server or virtual machine where SupportAssist Enterprise is
installed) is automatically added in SupportAssist Enterprise. To receive the benefits of SupportAssist Enterprise for your other
Dell EMC devices, you must add each device in SupportAssist Enterprise.
NOTE: For the complete list of devices types and device models that you can add in SupportAssist Enterprise, see the
SupportAssist Enterprise Version 2.0.70 Support Matrix at https://www.dell.com/serviceabilitytools.
NOTE: By default, a SupportAssist component is available on 14th generation of PowerEdge servers. You can register the
SupportAssist component on the server to receive the automated support capabilities of SupportAssist. When an iDRAC
is added in SupportAssist Enterprise, the SupportAssist component is automatically disabled, but the automatic support
capabilities are available through SupportAssist Enterprise.
NOTE: Only IPv4 addresses are supported for adding devices and collecting system information.
NOTE: If the device is part of a domain, you must configure its Domain Name System (DNS) correctly to view the host
name in the Devices page.
Topics:
• Methods of adding devices
• Device types and applicable devices
• Add a server or hypervisor
• Add an iDRAC
• Add a chassis
• Add a Networking device
• Add a PowerVault storage array
• Add an EqualLogic PS Series storage solution
• Add a Compellent SC Series storage solution
• Add a Fluid File System NAS device
• Add a software
• Add a solution
• Add a virtual machine
• Add a device by duplication
Methods of adding devices
You can add devices in SupportAssist Enterprise by using one of the following methods:
● Add a single device—add each device individually by entering details of the device
● Create a device discovery rule—add devices based on a specific IP address ranges. For more information on discovery rules,
see Manage Device Discovery Rule.
● Set up an adapter—inventory and add devices that are managed by OpenManage Essentials, Microsoft System Operations
Manager, or OpenManage Enterprise. For more information on setting up an adapter, see Adapters overview.
Device types and applicable devices
The following table lists the devices that you can add by selecting a specific device type:
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