Users Guide

Add a server or hypervisor
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrator privileges to users.
● The device must be reachable from the server where SupportAssist Enterprise is installed.
● If the device is running a Microsoft Windows operating system, Windows Management Instrumentation (WMI) service must
be running on the device.
● If the device is running a Linux operating system:
○
Secure Shell (SSH) service must be running on the device.
○ SSH password authentication must be enabled (enabled by default).
○ Unzip package must be installed on the server where SupportAssist Enterprise is installed.
● If the device is running VMware ESXi, ESX, Oracle Virtual Machine, Citrix XenServer, or Microsoft Hyper-V:
○ SSH service must be running on the device.
○ Ports 22 and 443 must be open on the device.
○ For collecting system information from ESX and ESXi only, ensure that SFCBD and CIMOM are enabled.
● Port 1311 must be open on the device for OMSA communication.
● If the device connects to the Internet through a proxy server, the following ports must be open on the proxy server firewall:
161, 22 (for adding devices running Linux), 135 (for adding devices running Windows), and 1311.
●
Review the requirements for installing OMSA on the device. For more information, see the “Installation Requirements”
section in the OpenManage Server Administrator Installation Guide at https://www.dell.com/openmanagemanuals.
About this task
SupportAssist Enterprise can monitor hardware issues and collect system information from Dell EMC servers. You can perform
the following steps to add a server running Windows or Linux, or a hypervisor. While adding the device, you can allow
SupportAssist Enterprise to automatically perform the following tasks that are required for monitoring hardware issues that may
occur on the device:
● Install or upgrade OMSA—OMSA is required to generate alerts for hardware events that occur on the device and also to
collect system information from the device.
NOTE:
If the device is running SUSE Linux Enterprise Server 15 SP2 operating system, you must manually install
OMSA version 9.5. To download OMSA, go to https://www.dell.com/openmanagemanuals, click OpenManage Server
Administrator > Dell OpenManage Server Administrator Version 9.5 > DRIVERS & DOWNLOADS.
● Configure SNMP—Configuration of SNMP settings is required to forward alerts from the device to SupportAssist
Enterprise.
Steps
1. Go to Devices > View Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device wizard is displayed.
3. From the Select device type list, select Server / Hypervisor.
4. Type the host name or IP address of the device in the appropriate field.
NOTE:
It is recommended that you enter the host name of the device. If the host name is not available, you can enter
the IP address of the device.
5. To discover and add other supported device types that may be associated with the server, select Perform deep discovery.
See Deep discovery .
6. Optionally, type a name for the device in the appropriate field.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP
address or host name that you have entered is used to represent the device.
7. Perform one of the following steps:
● If you selected the Perform deep discovery option, select the credential profile that you want to assign to the device
and its associated device types. To create a credential profile, select Create New Profile and click Create. To enter the
profile details, follow steps 3 to 7 in Create credential profile .
Adding devices
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