Users Guide

For monitoring hardware issues that may occur on the device only — Ensure that the device is configured to forward SNMP
traps (alerts) to the server where SupportAssist Enterprise is installed. For instructions to configure alert forwarding, see
Manually configuring SNMP settings.
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Perform inventory validation on the device. See Start inventory validation manually.
Add a Networking device
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The device must be reachable from the server where SupportAssist Enterprise is installed.
● Port 22 and 161 must be open on the device.
● Secure Shell (SSH) and SNMP services must be running on the device.
About this task
SupportAssist Enterprise can monitor hardware issues and collect system information from Dell EMC Networking devices. The
networking devices that you can add in SupportAssist Enterprise are:
● PowerConnect switches
● Force10 switches
● Dell Networking switches
● Networking X-Series switches
● Networking Wireless Controllers Mobility Series
Steps
1. Go to Devices > View Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device wizard is displayed.
3. From the Select device type list, select Networking.
4. Type the host name or IP address of the device in the appropriate field.
NOTE:
It is recommended that you enter the host name of the device. If the host name is not available, you can enter
the IP address of the device.
5. To discover and add other supported device types that may be associated with the networking device, select Perform deep
discovery. See Deep discovery.
6. Optionally, type a name for the device in the appropriate field.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP
address or host name that you have entered is used to represent the device.
7. Perform one of the following steps:
● If you selected the Perform deep discovery option, select the credential profile that you want to assign to the device
and its associated device types. To create a credential profile, select Create New Profile and click Create. To enter the
profile details, follow steps 3 to 7 in Create credential profile .
● If you did not select the Perform deep discovery option, select the Account Credentials that you want to assign to
the device. To create account credentials, select Create New Account and click Create. To enter the account details,
follow steps 3 to 6 in Add Account Credentials.
8. If you want SupportAssist Enterprise to monitor the health status of the device, select the Enable Monitoring option.
NOTE:
If the registration is completed, by default, the Enable Monitoring option is selected. If the registration is
not completed, when you select the Enable Monitoring option, you are requested to complete the registration. To
continue, you can either clear the Enable Monitoring option or click Register to open the registration wizard.
42 Adding devices