Users Guide

NOTE: SupportAssist Enterprise can monitor the health status of the device only if the SNMP settings of the device is
configured to forward SNMP traps (alerts) to the server where SupportAssist Enterprise is installed. For instructions to
configure alert forwarding, see Manually configuring the alert destination of a networking device.
9. Click Next.
The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.
If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate
error message is displayed.
10. Optionally, from the Assign Other Group list, select a device group to which you want to assign the device.
If you do not select a device group, the device is assigned to the Default device group. For information on the Default
device group, see Predefined device groups.
11. Click Finish.
The device is added to the device inventory and the Summary page is displayed.
12. Click OK to close the Add Single Device wizard.
Next steps
CAUTION: If the device is not configured to forward alerts, SupportAssist Enterprise cannot detect hardware
issues that may occur on the device.
For monitoring hardware issues that may occur on the device only — Ensure that the device is configured to forward SNMP
traps (alerts) to the server where SupportAssist Enterprise is installed. For instructions to configure alert forwarding, see
Manually configuring the alert destination of a networking device.
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Perform inventory validation on the device. See Start inventory validation manually.
Add a PowerVault storage array
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The device must be reachable from the server where SupportAssist Enterprise is installed.
● For adding an Storage MD Series array, port 2463 must be open on the device.
● For adding an Storage ME4 Series array, port 443 must be open on the device.
About this task
SupportAssist Enterprise can collect system information from the Storage MD Series arrays and Storage ME4 Series arrays. By
adding a Storage MD Series or Storage ME4 Series device, you will be able to collect system information on demand and after
deployment.
Steps
1. Go to Devices > View Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device wizard is displayed.
3. From the Select device type list, select PowerVault.
4. Type the host name or IP address of the device in the appropriate field.
NOTE:
It is recommended that you enter the host name of the device. If the host name is not available, you can enter
the IP address of the device.
5. To discover and add other supported device types that may be associated with the device, select Perform deep discovery.
6. Optionally, type a name for the device in the appropriate field.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP
address or host name that you have entered is used to represent the device.
Adding devices
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