Users Guide

Next steps
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Perform inventory validation on the device. See Start inventory validation manually.
Add a solution
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The device must be reachable from the server where SupportAssist Enterprise is installed.
● Port 9440 and 22 must be open on the device.
● For web-scale solution, firmware version 4.x or later must be installed on the device for the collection of system information.
About this task
SupportAssist Enterprise can monitor hardware issues and collect system information from a web-scale hyper-converged
appliance.
Steps
1. Go to Devices > View Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device wizard is displayed.
3. From the Select device type list, select Web-Scale.
4. From the Select solution type list, select the solution.
5. Type the host name or IP address of the device in the appropriate field.
NOTE:
It is recommended that you enter the host name of the device. If the host name is not available, you can enter
the IP address of the device.
6. To discover and add other supported device types that may be associated with the solution, select Perform deep
discovery. See Deep discovery.
7. Optionally, type a name for the device in the appropriate field.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP
address or host name that you have entered is used to represent the device.
8. Perform one of the following steps:
● If you selected the Perform deep discovery option, select the credential profile that you want to assign to the device
and its associated device types. To create a credential profile, select Create New Profile and click Create. To enter the
profile details, follow steps 3 to 7 in Create credential profile .
● If you did not select the Perform deep discovery option, select the Account Credentials that you want to assign to
the device. To create account credentials, select Create New Account and click Create. To enter the account details,
follow steps 3 to 6 in Add Account Credentials.
9. Optionally, from the Assign Other Group list, select a device group to which you want to assign the device.
If you do not select a device group, the device is assigned to the Default device group. For information on the Default
device group, see Predefined device groups.
10. Click Finish.
The device is added to the device inventory and the Summary page is displayed.
11. Click OK to close the Add Single Device wizard.
Next steps
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Perform inventory validation on the device. See Start inventory validation manually.
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Adding devices