Users Guide

Hardware requirements
The following table provides a summary of the minimum hardware requirements on the server where the Remote Collector is set
up:
Table 18. Hardware requirements
Devices Monitoring Collecting System
Information
Processor Installed
memory
(RAM)
Hard drive
(free space)
1 No Yes 1 core 4 GB 1 GB
20 Yes Yes 2 cores 4 GB 4 GB
Up to 100 Yes Yes 4 cores 8 GB 12 GB
Up to 300 Yes Yes 4 cores 8 GB 32 GB
Up to 1000 Yes Yes 8 cores 8 GB 60 GB
Up to 4000 Yes Yes 8 cores 16 GB 90 GB
Network requirements
The following are the network requirements of the server where the Remote Collector is set up.
● Internet connection—standard 1 GbE network or faster.
● The server where the Remote Collector is set up must be able to communicate with the SupportAssist server hosted by Dell
EMC over HTTPS protocol.
● The Remote Collector must be able to connect to https://is.us.dell.com/*, the file upload server and related services.
The following table lists the network bandwidth requirements for collecting system information from devices.
Table 19. Network bandwidth requirements
Requirement LAN bandwidth* WAN bandwidth**
For collection of system
information from a single device
10 Mbps 5 Mbps
For monitoring and collection of
system information from up to 20
devices
0.5 Gbps 10 Mbps
For monitoring and collection of
system information from up to 100
devices
0.5 Gbps 10 Mbps
For monitoring and collection of
system information from up to 300
devices
0.5 Gbps 10 Mbps
For monitoring and collection of
system information from up to
1000 devices
1 Gbps 20 Mbps
For monitoring and collection of
system information from up to
3500 devices
1 Gbps 20 Mbps
* Network bandwidth that is required for collecting system information from devices within a single site.
** Network bandwidth that is required for collecting system information from devices that are distributed across multiple sites.
The following figure illustrates network port connectivity between SupportAssist Enterprise and other monitored devices.
Using Extensions
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