Users Guide

● 193.109.112.*
● 193.104.20-40.*
● 192.168.*.*
● 192.168.2-51.3-91
● 193.109.112.45-99
NOTE: Ensure that the IP address ranges you have entered do not overlap with each other.
8. If the remote server connects to the internet through a proxy server, select the The remote system connects to the
internet through a proxy server option and then do the following:
a. Type the host name or IP address, and port number of the proxy server in the appropriate fields.
b. If a user name and password are required to connect to the proxy server, select Proxy requires authentication and
then type the user name and password in the appropriate fields.
c. In the Proxy Exclusion List box, type the IP address ranges or host name expressions of devices to which the
Remote Collector must communicate directly and not through the proxy server. IP address of devices that communicate
through https protocol must be included in the proxy exclusion list. Examples of devices that communicate through https
protocol include iDRAC, Storage SC Series arrays, VMware ESX and ESXi, and XC Series of web-scale hyper-converged
appliances.
NOTE: You can enter one or more IP address ranges as semi-colon separated values. For example, 10.49.*.* ;
10.49.18.* ; *.*.100.10.
You can enter a list of IP address ranges in the following formats:
●
10.49.*.*
● 10.49.18.*
● *.*.100.10
● *.*.*.10
● *.10.12.100
● 10.*.*.*
The following IP address range formats are not supported:
● 10.*.*.49
● 10.*.49.*
● 10.49.*.10
NOTE:
If you have assigned devices to the Remote Collector by using IP address ranges, ensure that you only
enter IP address ranges in the Proxy Exclusion List. If you have assigned devices to the Remote Collector by using
hostname expressions, ensure that you only enter hostname expressions in the Proxy Exclusion List.
9. Click OK.
The Set Up Remote Collector overview pane is displayed and the Remote Collector (remote instance of SupportAssist
Enterprise) is installed and set up on the remote server.
NOTE:
If the Remote Collector is not added successfully, you may have to delete the Remote Collector and set it up
again.
View collections for devices associated with a Remote Collector
About this task
Collections that are performed by Remote Collectors can only be viewed by manually accessing the collection file.
Steps
1. Log in to the server where the Remote Collector is set up.
2. Perform one of the following:
● If you have set up the Remote Collector on a server running Windows — Browse to <Drive where SupportAssist
Enterprise is installed>:\Program Files\Dell\SupportAssist\Reports folder.
● If you have set up the Remote Collector on a server running Linux — Browse to
\opt\Dell\supportassist\reports folder.
3. Extract the appropriate collection .zip file and then double click the index.html file.
Using Extensions
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