Users Guide

Device grouping
SupportAssist Enterprise has two predefined device groups—Default and Staging—that help you in managing the devices that
you add. Depending on your requirement, you can also create custom device groups to manage certain devices as a group. For
example, you can create device groups that may include devices based on the following:
● Device type (server, storage, or networking)
● The individual who manages the devices (Administrator group)
● Organization or business unit (Marketing, Operations, Finance, and so on)
● Physical location of the devices (shipping address)
● Alerting or notification (individuals who must be notified if an issue is detected on certain devices)
After you create a device group, you can:
● Add or remove devices from the device group.
● Assign a Credential Profile for each device type in the device group.
● Configure the contact information and parts dispatch information for the device group.
● Edit the device group details or delete the device group.
If a device in a custom device group is managed by the OpenManage Enterprise SupportAssist plugin, the device is automatically
moved out of the custom group. But, when the plugin is disabled in OpenManage Enterprise, the device is moved to the Default
device group in place of the custom device group.
NOTE:
You can create and manage device groups only if you are logged on as a member of the OpenManage Essentials
Administrators, Power Users, or Site Administrators group.
NOTE: You can create and manage device groups only if you are logged in to SupportAssist Enterprise with elevated or
administrative privileges. For information about the SupportAssist Enterprise user groups, see SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
NOTE: The credentials, contact information, and parts dispatch information that is configured for a device group override
the default credentials, contact information, and parts dispatch information that is configured through the Settings pages.
For example, if you have created a device group and configured the primary contact for the device group, all SupportAssist
Enterprise notifications for issues with any device in the device group are sent to the primary contact assigned to that
device group.
Topics:
• Predefined device groups
• View device groups
• Creating a device group
• Manage devices in a device group
• Manage the credentials of a device group
• View and update device group information
• Delete a device group
Predefined device groups
The predefined device groups available in SupportAssist Enterprise are as follows:
● Default group—Contains devices that you have assigned to the Default group. By default, all devices that are discovered
successfully are assigned to this group unless you assign the device to any other group.
● Staging group—Contains devices that were only discovered partially while you tried to add them because certain
requirements were not met. Devices in this group are automatically moved to the Default group when you revalidate them
after the requirement is met. SupportAssist Enterprise capabilities are not available for devices that are present in this group.
Typically, a device is added to the staging group in the following cases:
○ For servers, iDRAC does not have the required license installed
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