Users Guide

○ For Compellent devices, SupportAssist is not enabled in the Dell EMC Compellent Enterprise Manager application
○ Certain prerequisites for adding the device are not met
View device groups
You can view the devices groups that you have created in the Device Groups page.
Steps
To view the device groups, go to Devices > Manage Device Groups.
The Device Groups page is displayed.
Creating a device group
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrator privileges to users.
Steps
1. Go to Devices > Manage Device Groups.
The Device Groups page is displayed.
2. Click Create Group.
The Create Device Group window is displayed.
3. On the Group and Contact Information page, in the Group Details section, type the group name and a description for the
group.
NOTE: You must not use PluginManaged as a group name.
4. Select IT Administrator Contact Information, and provide the following information:
a. If you want to use the IT Administrator contact information provided in the Settings > Contact Information page, click
the appropriate link.
b. Select one of the following:
● Primary
● Secondary
c. Type your first name, last name, phone number, alternate phone number, and email address in the appropriate fields.
d. Select the preferred contact method, preferred contact hours, and time zone.
5. Click Next.
The Parts Replacement Preferences for Dell Servers page is displayed.
By default, the I want Dell server replacement parts shipped automatically is selected. If you clear the option, the
shipment of Dell EMC server replacement parts could be delayed.
6. To copy the already provided contact information, click the appropriate link.
The Primary Shipping Contact information is populated.
7. In the Secondary Shipping Contact section, type the first name, last name, phone number, and email address of the
secondary contact.
NOTE: Contact details of the primary and secondary contact must be unique.
8. In the Shipping Address section, perform the following:
a. Select the preferred contact hours during which Dell EMC can contact you, if necessary.
b. Select the time zone, location, and type your shipping address in the appropriate fields.
c. Type any specific dispatch related information in the Dispatch Notes section.
NOTE:
If a device is moved to a different location, ensure that the dispatch preferences and shipping information
are updated.
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