Support Matrix
Table Of Contents
- SupportAssist Enterprise Version 2.0.70 Support Matrix
- Contents
- Overview
- SupportAssist Enterprise capabilities available with Dell service contracts
- Supported servers
- Supported Dell EMC PowerEdge servers
- Supported Dell EMC PowerEdge C Series servers
- Supported Dell EMC PowerEdge XE Series servers
- Supported Dell EMC Remote Access Controllers
- Supported Dell EMC XC Series Web-Scale converged appliances
- Supported Dell EMC DSS server
- Supported PowerVault devices
- Supported AX nodes
- Supported hypervisors
- Supported storage devices
- Supported networking devices
- Supported chassis
- Supported management and monitoring software
- Support for OEM devices
- Recommended OMSA version for SupportAssist Enterprise
- Supported operating systems on remote servers
- Supported adapters
- Minimum requirements for installing and using SupportAssist Enterprise
- SupportAssist Enterprise resources
- Contacting Dell EMC
Support for OEM devices
Dell EMC OEM-ready devices (either rebranded or debranded Dell EMC hardware), when added, are classified under the
rebranded name and not the original Dell hardware name. All the functionality available for Dell EMC standard devices, such as
alerts handling and automatic case creation (when the support level has been validated at the time of the support incident as
ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service) are available for OEM-ready
devices. For some OEM devices, the model name may be blank in the SupportAssist Enterprise user interface.
Automatic case creation is supported through Dell EMC Enterprise Technical Support and not available for other support case
service request management systems.
As with any system that is modified for custom solutions, it is recommended that all SupportAssist Enterprise features are
validated to ensure proper operation with those modifications.
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36 Support for OEM devices