Support Matrix

Overview
SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking
devices. SupportAssist Enterprise monitors your devices and proactively detects hardware issues that may occur. When a
hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you
an email notification. SupportAssist Enterprise automatically collects the system state information required for troubleshooting
the issue and sends it securely to Dell. The collected system information helps Technical Support to provide you an enhanced,
personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive response from
Technical Support to help you resolve the issue.
Additionally, SupportAssist Enterprise can monitor hardware issues that may occur on devices that you are managing by using
OpenManage Essentials, Microsoft System Center Operations Manager, or OpenManage Enterprise.
NOTE: SupportAssist Enterprise can monitor hardware issues on Dell server, Dell networking, Storage MD series, and
Storage PS series devices. For Storage MD Series monitoring of hardware issues is supported when the device is added
either directly or through the OpenManage Essentials adapter. For Storage PS Series devices, monitoring of hardware
issues is supported only if the device is added through the OpenManage Essentials adapter. Automatic case creation is
supported only for devices that are monitored by SupportAssist Enterprise.
NOTE: SupportAssist Enterprise capabilities available for a device vary depending on the Dell service entitlement of the
device. The primary capabilities of SupportAssist Enterprise are available only for devices with an active ProSupport,
ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service entitlement. For a summary
of the SupportAssist Enterprise capabilities and the Dell service entitlements, see SupportAssist Enterprise capabilities
available with Dell service entitlements.
NOTE: When a hardware failure occurs, SupportAssist Enterprise automatically collects system information from devices
that support automatic data collection. You can also manually initiate collection of system information at time, if required.
This document provides information about the supported devices and minimum requirements for installing and using
SupportAssist Enterprise.
Topics:
• New and enhanced features
New and enhanced features
This release adds support for:
● OpenManage Enterprise version 3.6, 3.6.2, 3.7, and 3.7.1
● iDRAC firmware version 4.40.10.00 on 14th and 15th generation of PowerEdge servers
● iDRAC firmware version 4.40.20.00 on 15th generation of PowerEdge servers
● iDRAC firmware version 4.40.21.00 on PowerEdge C6520 server
● iDRAC firmware version 4.40.23.00 on PowerEdge R750 server
● New firmware versions on PowerEdge chassis
● AX nodes
● Latest versions of CentOS and Red Hat Enterprise Linux operating systems
● Upgrade from SupportAssist Enterprise Version 1.2 to 2.0.70.
This release also deprecates support for:
● OpenManage Enterprise adapter versions 1.7.0, 1.7.2, and 1.7.5
● Windows 2008 R2 operating system on the server on which SupportAssist is installed and the managed devices.
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