Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
Table 5. Network port requirements on the local system (continued)
Port Direction Usage
443 Out For Secure Socket Layer (SSL) communication, WS-Man communication, and verifying
SupportAssist Enterprise update information
1311 Out For Dell OpenManage Server Administrator (OMSA) communication
5700 In To open SupportAssist Enterprise securely (HTTPS) from a remote system
5701, 5702, 5703,
and 5704
In To collect system information from devices
9099 In To open SupportAssist Enterprise (HTTP) from the local system
61616 In To process SupportAssist Enterprise tasks
2424 In To establish connection with the Dell EMC SupportAssist Enterprise DB service.
The following table lists the network ports that are required for discovering devices and collecting system information.
Table 6. Network ports required for discovering devices and collecting system information
Device Protocol for discovery and collection Port
Server - Windows WMI 135
Server - Linux SSH 22
iDRAC WSMan and REST
If you have iDRAC9 with firmware version
4.x installed:
• WSMan protocol is used to configure
alert destination of the server.
• REST protocol is used to send and
receive information from SupportAssist
Enterprise.
443 and 161
ESX or ESXi SSH and VMware SDK 22 and 443
Storage PS Series arrays (previously
EqualLogic)
SNMPv2, SSH2, and FTP 161, 22, and 21
Storage MD Series arrays (previously
PowerVault)
SYMbolSDK 2463
Storage ME4 Series arrays REST and SFTP 443 and 1022
Storage SC Series arrays (previously Dell
Compellent)
REST 3033
Fluid File System (FluidFS) Network
attached storage (NAS) devices
SSH and FTP 22 and 44421
PowerConnect switches SNMP and SSH 22 and 161
Dell Force10 switches SNMP and SSH 161 and 22
Networking switches SNMP and SSH 22 and 161
W series switches SNMP and SSH 22 and 161
PowerEdge FX2/FX2s SSH 22
PowerEdge VRTX SSH 22
PowerEdge M1000e SSH 22
PowerEdge MX7000 REST 443
SAN HQ WMI 135
12 Compatibility