Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
Table 6. Network ports required for discovering devices and collecting system information (continued)
Device Protocol for discovery and collection Port
HIT Kit/VSM for VMware SSH 22
vCenter HTTPS 443
SCVMM WMI 135
XC Series of Web-Scale hyperconverged
appliances
REST and SSH 9440 and 22
Virtual Machine - Windows WMI 135
Virtual Machine - Linux SSH 22
The following table lists the network ports that are required for uploading the collected system information.
Table 7. Network ports required for uploading the collected system information
Source Destination Port
SupportAssist Enterprise SupportAssist Server 443
File Upload Server (FUS)
File Retrieval Service (FRS)
Remote Collector File Upload Server (FUS) 443
File Retrieval Service (FRS)
The following table lists the network ports that are required for adapters.
Table 8. Network ports required for adapters
Source Destination Port
SupportAssist Enterprise OpenManage Essentials adapter 5700 (web socket)
OpenManage Essentials adapter OpenManage Essentials 443
SupportAssist Enterprise System Center Operations Manager
adapter
5700 (web socket)
System Center Operations Manager
adapter
System Center Operations Manager Not applicable (SCOM SDK)
SupportAssist Enterprise OpenManage Enterprise adapter 5700 (web socket)
OpenManage Enterprise adapter OpenManage Enterprise 443
The following table lists the network ports that are required for collecting system information.
Table 9. Network ports on SupportAssist Enterprise for collecting system information
Source Destination Port
Storage SC Series arrays (previously Dell
Compellent)
SupportAssist Enterprise 5701, 5702, 5703, and 5704
Server SupportAssist agent
NOTE: This agent is required only
on yx1x or lower series of Dell EMC
PowerEdge servers.
SupportAssist Enterprise 5701, 5702, 5703, and 5704
Server (In band) SupportAssist Enterprise 5701, 5702, 5703, and 5704
Internet Control Message Protocol (ICMP) must be enabled on the device to perform the following tasks:
• Run a device discovery rule.
• Perform manual or periodic inventory validation.
Compatibility
13