Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
Incorrect manufacturer details
Description System information collected from ESXi host may contain the incorrect manufacturer details for adapters shown
in the iSCSI HBA section.
Workaround None
Tracking Number SAE-11232
Incorrect hostname details
Description System information collected from a chassis may contain the incorrect hostname details for the quarter height
blade servers hosted in the chassis shown in the Chassis Slot section.
Workaround None
Tracking Number SAE-14489
Incorrect time zone list options
Description The time zone list may display both the old and new city names as separate options.
Workaround None
Tracking Number SAE-14777
Concurrent operations are unsuccessful
Description
If SupportAssist Enterprise concurrently runs two different operations (Set Up Adapter/Remote Collector or
Device Discovery/Collection) on the same device, one of the operations may be unsuccessful.
Workaround Manually run the operation that is unsuccessful after some time.
Tracking Number SAE-14773
System Center Operations Manager adapter
displays a disconnected status
Description
If the user account credentials are reset on the domain controller, the System Center Operations Manager
adapter displays a disconnected status with an unknown error.
Workaround Log in to SupportAssist Enterprise and provide valid System Center Operations Manager adapter credentials.
Tracking Number SAE-10295
Device Overview pane does not display the
operating system version details
Description
The Operating System attribute on the Device Overview pane does not display the operating system version
details for servers running Windows Server 2016 RS4 Core and Windows Server 2019 Core operating systems.
Workaround None
Tracking Number SAE-14758
Known issues — To be fixed in future releases 21