Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
Unable to edit the adapter
Description While editing the OpenManage Essential adapter, if incorrect credentials are entered, an “Unable to edit adapter”
message is displayed. However, the entered credentials are saved and the adapter displays a Disconnected status.
Workaround Edit the adapter and enter the correct credentials. The adapter then displays a Connected status.
Tracking Number SAE-14660
Adapter Overview pane does not display the OS
Type of the adapter
Description If the OpenManage Enterprise adapter is already setup, and then SupportAssist Enterprise is upgraded from
version 1.2.1 to 2.0, the Adapter Overview pane does not display the OS Type of the adapter. However, the OS
Type is displayed if the OpenManage Enterprise adapter is set up after upgrading SupportAssist Enterprise.
Workaround None
Tracking Number SAE-14697
Alerts not processed from Dell PowerVault MD
Series device
Description
Alerts are not processed:
• When a user having Dell PowerVault MD Series device with more then one RAID controller upgrades
SupportAssist Enterprise to version 2.0.
• If an alert is received from the other RAID controller that was not previously persisted by SupportAssist
Enterprise, immediately after the upgrade, and before Inventory Validation is complete.
Workaround None
Tracking Number SAE-12719
Service tag of a chassis device is displayed instead
of the service tag of a blade server
Description
In Blade servers with ESXI 6.5, the service tag of a chassis device is displayed instead of the service tag of a blade
server, in the Host section of the collection report.
Workaround None
Tracking Number SAE-15988
Alerts from OpenManage Enterprise adapter are
not processed
Description
Alerts from OpenManage Enterprise adapter are not processed when Istanbul timezone is configured on
OpenManage Enterprise.
Workaround None
Tracking Number SAE-15904
22 Known issues — To be fixed in future releases