Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
Incorrect postal code and incorrect state or
province value
Description
If you enter an incorrect postal code and incorrect state/province value, the replacement parts will not be
dispatched.
Workaround None
Integrating TechDirect with SupportAssist
Enterprise is not supported
Description For accounts with multiple profiles across regions, integrating TechDirect with SupportAssist Enterprise is not
supported.
Workaround Create a new account and try again.
Unable to filter group name
Description A group name containing '/' character cannot be filtered in the Refine By pane.
Workaround Edit the group name and delete the '/' character.
Tracking Number SAENTK-935
Collection report does not display all attributes
Description
While performing a collection from SUSE Linux Enterprise Server 15 operating system, if OMSA is not installed on
the device, the collection report may not display all attributes.
Workaround Manually install/upgrade OMSA on the SUSE Linux Enterprise Server 15 operating system.
Tracking Number SAENTK-952
Install/upgrade of OMSA fails on Red Hat
Enterprise Linux 8.0 operating system
Description
On Red Hat Enterprise Linux 8.0 operating systems, install/upgrade of OMSA fails because the libcrypto.so
package is not available.
Workaround Install the libcrypto.so package and retry the operation.
Tracking Number SAENTK-973
Unable to receive alerts from SupportAssist
Enterprise
Description
Unable to receive alerts from SupportAssist Enterprise that is installed on a system running Linux operating
system.
Workaround Install the wget package on the system running the Linux operating system.
Tracking Number SAENTK-939
Known issues — To be fixed in future releases 23