Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
Chapter 1: Release summary............................................................................................................ 5
Version.................................................................................................................................................................................... 5
Release date...........................................................................................................................................................................5
Priority and recommendations............................................................................................................................................. 5
Chapter 2: Compatibility................................................................................................................. 6
Minimum requirements for installing and using SupportAssist Enterprise..................................................................... 7
Hardware requirements...................................................................................................................................................7
Software requirements................................................................................................................................................... 8
Network requirements.................................................................................................................................................... 9
Chapter 3: New and enhanced features........................................................................................... 15
Chapter 4: Known issues — To be fixed in future releases ................................................................ 16
SupportAssist Enterprise services do not start automatically........................................................................................17
The snmptrapd service may not start automatically........................................................................................................17
The Remote Collector or adapter displays a validation in progress status................................................................... 17
iSCSI and non-iSCSI adapter attributes may not be available........................................................................................17
Collections from PowerVault MD Series storage arrays may display incorrect values............................................... 17
No action occurs when you click the Install/Upgrade OMSA option............................................................................18
Tool tips are not displayed.................................................................................................................................................. 18
SupportAssist Enterprise is unable to connect to the remote system..........................................................................18
Refreshing the Devices or Cases page opens the first page..........................................................................................18
Collections from networking devices do not contain the IP address of the networking device................................18
SCSI and non-iSCSI interfaces section is not available...................................................................................................19
Installation of SupportAssist Enterprise on Debian operating system is unsuccessful............................................... 19
Service Tag is not available in Deployment collections................................................................................................... 19
Displays section may be blank............................................................................................................................................ 19
SATA Controller information is not available.................................................................................................................... 19
Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter
automatically.................................................................................................................................................................... 20
Number of Active sessions is displayed as 'Not available' in iDRAC collections..........................................................20
Incorrect Physical Disk name is displayed in Physical Device ID................................................................................... 20
Periodic inventory validation does not start on the same day.......................................................................................20
System information does not include controller TTY logs..............................................................................................20
Incorrect manufacturer details........................................................................................................................................... 21
Incorrect hostname details..................................................................................................................................................21
Incorrect time zone list options.......................................................................................................................................... 21
Concurrent operations are unsuccessful...........................................................................................................................21
System Center Operations Manager adapter displays a disconnected status............................................................ 21
Device Overview pane does not display the operating system version details............................................................21
Unable to edit the adapter................................................................................................................................................. 22
Adapter Overview pane does not display the OS Type of the adapter........................................................................22
Alerts not processed from Dell PowerVault MD Series device..................................................................................... 22
Contents
Contents 3