Setup Guide
Table Of Contents
- Overview
- Download the SupportAssist Enterprise installation package
- Install SupportAssist Enterprise on Windows
- Install SupportAssist Enterprise on Linux
- Open the SupportAssist Enterprise user interface
- Register SupportAssist Enterprise
- Install or upgrade OMSA on the local system
- Set up SupportAssist Enterprise for the local system
- Configure SNMP settings of the local system
- Enable monitoring of the local system
- Set up SupportAssist Enterprise for a remote device
- Viewing cases and devices
- System information collection settings
- Log in to SupportAssist Enterprise
- Start the collection of system information from a remote device
- Upload a collection from a disconnected site
- Managing SupportAssist Enterprise alerts in TechDirect
- SupportAssist Enterprise user groups
- Related documents and resources
- Copyright
Related documents and resources
In addition to this guide you can access the following documents that provide more information on SupportAssist Enterprise and
the other related products.
Table 1. Related documents
Document title How to access the document
SupportAssist Enterprise Version 2.0 Online Help Click the help icon in the SupportAssist Enterprise user
interface.
SupportAssist Enterprise Version 2.0 User's Guide 1. Visit Dell.com/ServiceabilityTools.
2. Click SupportAssist Enterprise Version 2.0.
3. Click Manuals.
SupportAssist Enterprise Version 2.0 Quick Setup Guide
SupportAssist Enterprise Version 2.0 Support Matrix
SupportAssist Enterprise Version 2.0 Reportable Items
SupportAssist Enterprise Version 2.0 Release Notes
SupportAssist Enterprise Version 2.0 REST API Guide
OpenManage Server Administrator Installation Guide Visit Dell.com/OpenManageManuals and click OpenManage
Server Administrator.
OpenManage Server Administrator User’s Guide
iDRAC User’s Guide Visit Dell.com/idracmanuals.
TechDirect User's Guide for ProSupport Plus Reporting 1. Visit Dell.com/ServiceabilityTools.
2. Click ProSupport Plus Reporting.
3. Click Manuals.
Video tutorials
You can access the following video tutorials to learn about the features of SupportAssist Enterprise. To access the video
tutorials, visit the Dell TechCenter Channel.
● SupportAssist Enterprise: Installing and Registering (Windows)
● SupportAssist Enterprise: Installing and Registering (Linux)
● SupportAssist Enterprise: Checking for Cases
● SupportAssist Enterprise: Testing Case Creation
● SupportAssist Enterprise: Monitoring the Local System
● SupportAssist Enterprise: Adding Devices
● SupportAssist Enterprise: Case Management
● SupportAssist Enterprise: Managing Device Groups
● SupportAssist Enterprise: Testing Network Connectivity
● SupportAssist Enterprise: Viewing Collections
● SupportAssist Enterprise: Collecting System Information
● SupportAssist Enterprise: Uploading Collections from a Disconnected Site
● SupportAssist Enterprise: Setting up OpenManage Essentials adapter
● SupportAssist Enterprise: Setting up System Center Operations Manager adapter
● SupportAssist Enterprise: Setting up Remote Collector
● SupportAssist Enterprise: Creating Account Credentials
● SupportAssist Enterprise: Creating Credential Profiles
● SupportAssist Enterprise: Creating Device Discovery Rule
● SupportAssist Enterprise: Managing SupportAssist Enterprise Alerts in TechDirect
● SupportAssist Enterprise: Performing Deep Discovery
● SupportAssist Enterprise: Setting up Automated Dispatch
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Overview