Support Matrix
Table Of Contents
- SupportAssist Enterprise Version 2.0.70 Support Matrix
- Contents
- Overview
- SupportAssist Enterprise capabilities available with Dell service contracts
- Supported servers
- Supported Dell EMC PowerEdge servers
- Supported Dell EMC PowerEdge C Series servers
- Supported Dell EMC PowerEdge XE Series servers
- Supported Dell EMC Remote Access Controllers
- Supported Dell EMC XC Series Web-Scale converged appliances
- Supported Dell EMC DSS server
- Supported PowerVault devices
- Supported AX nodes
- Supported hypervisors
- Supported storage devices
- Supported networking devices
- Supported chassis
- Supported management and monitoring software
- Support for OEM devices
- Recommended OMSA version for SupportAssist Enterprise
- Supported operating systems on remote servers
- Adapters and supported systems management consoles
- Minimum requirements for installing and using SupportAssist Enterprise
- SupportAssist Enterprise resources
- Contacting Dell EMC
Supported Dell EMC Remote Access Controllers
The following table lists the supported Dell EMC Remote Access Controllers:
NOTE: To add an iDRAC7 or iDRAC8 in SupportAssist Enterprise, ensure that the Enterprise or Express license is installed
on the iDRAC.
NOTE: To add an iDRAC9 in SupportAssist Enterprise, ensure that the Basic, Enterprise, or Express license is installed on
the iDRAC.
NOTE: Monitoring is not supported for iDRAC9 with basic license.
NOTE: SupportAssist Enterprise capabilities are not available for an iDRAC on an SC series or Dell Compellent devices.
Table 5. Supported Dell EMC Remote Access Controllers
Model Remote monitoring and case creation Automatic collection of system
information
iDRAC7 Yes Yes
iDRAC8 Yes Yes
iDRAC9 Yes* Yes
NOTE: The minimum supported iDRAC firmware version for VxRail systems is 2.30.31.30.
NOTE: The minimum supported iDRAC firmware version for Storage Spaces Direct (S2D) Ready Nodes is 3.34.34.34.
Supported Dell EMC XC Series Web-Scale converged
appliances
The following table lists the supported Dell EMC XC Series Web-Scale converged appliances:
NOTE:
Monitoring of web-scale converged appliances is supported only if the appliances are added in SupportAssist
Enterprise by selecting the device type as iDRAC.
NOTE: Support for XC core systems of the following XC series appliances is inferred based on SupportAssist Enterprise
compatibility with the XC series appliances.
Table 6. Supported Dell EMC XC Series Web-Scale converged appliances
Web-Scale
converged
appliances
Remote
monitoring and
case creation
Automatic
collection
of system
information
Collection
protocol
Ports used Latest supported
firmware version
XC430 Yes Yes REST and SSH2 9440 and 22 5.0
XC630 Yes Yes REST and SSH2 9440 and 22 5.0
XC6320 Yes Yes REST and SSH2 9440 and 22 5.0
XC640 Yes Yes REST and SSH2 9440 and 22 5.0
XC6420* Yes Yes REST and SSH2 9440 and 22 5.0
XC720xd Yes Yes REST and SSH2 9440 and 22 5.0
XC730 Yes Yes REST and SSH2 9440 and 22 5.0
XC730xd Yes Yes REST and SSH2 9440 and 22 5.0
XC740 Yes Yes REST and SSH2 9440 and 22 5.0
Supported servers 17