Support Matrix

To change the amount of processor resources allocated to a VM by using the shares, reservations, and limits settings, see the
following:
● For ESX, see the "Allocate CPU Resources" section in the VMware vSphere documentation at docs.vmware.com.
● For Hyper-V, see the "Hyper-V CPU Scheduling" blog post at msdn.microsoft.com.
● For other virtual environments, see the respective documentation.
The following table provides a summary of the minimum hardware requirements on the server running SupportAssist Enterprise
for performing multiple device collections:
Table 27. Hardware requirements for performing multiple device collections
Devices Processor Installed memory (RAM) Hard drive (free space)
Up to 30 devices 2 cores 4 GB 8 GB
Up to 50 devices 4 cores 8 GB 15 GB
Up to 100 devices 8 cores 8 GB 25 GB
Up to 300 devices 8 cores 16 GB 75 GB
NOTE: Performing a multiple device collection for Deployment, System Maintenance, or Consulting purposes may result in
high system resource utilization at irregular intervals.
Software requirements
You can install SupportAssist Enterprise on a supported Windows or Linux operating system. After installing SupportAssist
Enterprise, you can view the SupportAssist Enterprise user interface by using a web browser. The following section provides
information about the operating system requirements for installing and using SupportAssist Enterprise.
Operating system requirements
The following sections provide the list of Windows and Linux operating systems that support the installation of SupportAssist
Enterprise:
NOTE: SupportAssist Enterprise can only be installed on operating systems with x86-64 architecture.
Windows operating systems
● Windows Server 2008 R2 SP1 Standard, Enterprise, and Datacenter
● Windows Server 2012 R2 Standard and Datacenter
● Windows Server 2012 Standard, Essentials, and Datacenter
● Windows Server 2016 Standard, Essentials, and Datacenter
● Windows Server 2019 Standard, Essentials, and Datacenter
● Windows 2008 Small Business Server
● Windows 2011 Small Business Server
● Windows Server Core 2012
● Windows Server Core 2012 R2
● Windows Server Core 2016
● Windows Server Core 2019
NOTE: SupportAssist Enterprise can also be installed on a Microsoft Windows domain controller.
Linux operating systems
● Red Hat Enterprise Linux 8.1
● Red Hat Enterprise Linux 8.2
● Red Hat Enterprise Linux 7.4
Minimum requirements for installing and using SupportAssist Enterprise
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