Support Matrix
Table Of Contents
- SupportAssist Enterprise Version 2.0.70 Support Matrix
- Contents
- Overview
- SupportAssist Enterprise capabilities available with Dell service contracts
- Supported servers
- Supported Dell EMC PowerEdge servers
- Supported Dell EMC PowerEdge C Series servers
- Supported Dell EMC PowerEdge XE Series servers
- Supported Dell EMC Remote Access Controllers
- Supported Dell EMC XC Series Web-Scale converged appliances
- Supported Dell EMC DSS server
- Supported PowerVault devices
- Supported AX nodes
- Supported hypervisors
- Supported storage devices
- Supported networking devices
- Supported chassis
- Supported management and monitoring software
- Support for OEM devices
- Recommended OMSA version for SupportAssist Enterprise
- Supported operating systems on remote servers
- Adapters and supported systems management consoles
- Minimum requirements for installing and using SupportAssist Enterprise
- SupportAssist Enterprise resources
- Contacting Dell EMC
● Red Hat Enterprise Linux 7.5
● Red Hat Enterprise Linux 7.6
● Red Hat Enterprise Linux 7.7
● Red Hat Enterprise Linux 7.8
● Red Hat Enterprise Linux 6.x*
● Red Hat Enterprise Linux 5.x
● CentOS 7.x
● CentOS 6.x
● CentOS 8.2
● SUSE Linux Enterprise Server 15
● SUSE Linux Enterprise Server 15 SP2
● SUSE Linux Enterprise Server 12 SP1
● SUSE Linux Enterprise Server 12 SP2
● SUSE Linux Enterprise Server 12 SP3
● SUSE Linux Enterprise Server 12
● SUSE Linux Enterprise Server 11 SP4
● SUSE Linux Enterprise Server 10 SP4
● Oracle Linux 7.x
● Oracle Linux 6.x
● Debian 7.x
● Debian 8.x
● Debian 9.x
● Ubuntu 14.x
● Ubuntu 16.04.x
● Ubuntu 18.04.x
● Ubuntu 20.04
NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6 operating system.
Web browser requirements
Use one of the following web browsers to view the SupportAssist Enterprise user interface:
● Internet Explorer 11 or later
● Mozilla Firefox 31 or later
● Google Chrome 59 or later
● Microsoft Edge 38 or later
NOTE: Transport Layer Security (TLS) version 1.2 must be enabled on the web browser.
To open SupportAssist Enterprise by using Internet Explorer, perform the following steps:
1. In the Security tab, enable Active Scripting.
2. In the Advanced tab, enable Play animations in web pages.
Network requirements
The following are the networking requirements on the local system (the server where SupportAssist Enterprise is installed) and
remote devices:
● Internet connection—Standard 1 GbE network or faster.
● The local system must be able to communicate with the SupportAssist server hosted by Dell EMC over HTTPS protocol.
● The local system must be able to connect to the following destinations:
○ https://apidp.dell.com/* and https://api.dell.com/*—end point for the Dell EMC hosted SupportAssist server.
○ https://sa.apis.dell.com/support/case/v2/WebCase—to register or unregister SupportAssist Enterprise and
configure contact and shipping address.
○ https://is.us.dell.com/*—the file upload server and related services.
○ https://downloads.dell.com/—for downloading OpenManage Server Administrator (OMSA) and receiving new
SupportAssist Enterprise release information, policy files, and product support files.
44
Minimum requirements for installing and using SupportAssist Enterprise