Users Guide

3. From the Collection Purpose list, select a reason for the collection.
The Start Collection link is enabled.
4. Click Start Collection.
The Multiple Device Collection window is displayed.
5. (Optional) Type a name for the collection bundle, support case number, and the name or email address of the Technical Support
contact.
6. If you want SupportAssist Enterprise to upload the collection bundle to Dell EMC, ensure that the Upload Collection option is
selected.
NOTE: If you clear the Upload Collection option, the collection bundle is saved, but not uploaded to Dell EMC. You
can upload the collection bundle at a later time through the Collections page.
7. Click OK.
The collection progress status is displayed in the Multiple Device Collection pane on the Devices page. If the collection is
completed successfully, the Collections page displays the details of the collection. You can also download the multiple device
collection from the Collections page. For information on viewing a multiple device collection, see Download and view a multiple device
collection on page 114.
NOTE: To cancel the multiple device collection, click Cancel on the Multiple Device Collection pane.
NOTE: Until the multiple device collection is complete, the check box that is used to select the devices is disabled.
Therefore, you cannot initiate any other tasks on the devices until the multiple device collection is complete.
NOTE: If the registration is not complete, the collection is not automatically sent to Dell EMC. However, you can go
to the Collections page, and then manually initiate the upload.
NOTE: When you are collecting system information from multiple devices, if the devices you have selected are
associated with multiple Remote Collectors, then each Remote Collector generates a separate collection bundle.
Upload a collection
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups on
page 122 and Granting elevated or administrative privileges to users on page 124.
About this task
You can use the Upload option available in the Collections page to upload collections to Dell EMC. You may choose to upload a collection
in the following scenarios:
• Collection of system information was successful, but upload of the collection was unsuccessful.
• While starting a multiple device collection, you had chosen not to upload the multiple device collection to Dell EMC. Such collections
display a Never Uploaded status in the Collections page.
• You want to upload a collection to Dell EMC once again.
NOTE: Manual upload is not supported for collections that were performed by a Remote Collector.
Steps
1. Point to Collections and click View Collections.
The Collections page is displayed.
2. Select one or more collections that you want to upload and click Upload.
NOTE: The total file size of the all collections that you have selected must be lesser than 5 GB.
The Upload Status column displays the status of the upload.
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Using SupportAssist Enterprise to collect and send system information