Users Guide
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Download the SupportAssist Enterprise installation package
- Installing or upgrading SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Register SupportAssist Enterprise
- Set up an SELinux enabled system to receive alerts
- Open the SupportAssist Enterprise user interface
- Log in to SupportAssist Enterprise
- Log out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Add a server or hypervisor
- Add an iDRAC
- Add a chassis
- Add a Networking device
- Add a PowerVault storage array
- Add an EqualLogic PS Series storage solution
- Add a Compellent SC Series storage solution
- Add a Fluid File System NAS device
- Add a software
- Add a solution
- Add a virtual machine
- Add a device by duplication
- Managing device discovery rules
- Viewing cases and devices
- Monitoring site health
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters overview
- Set up OpenManage Essentials adapter
- Set up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Set up OpenManage Enterprise adapter
- View the adapter overview pane
- View devices inventoried by the adapter
- Synchronize adapter
- Edit adapter
- Delete adapter
- Approximate time required to assign Credential Profile
- Remote Collectors overview
- Device grouping
- Managing device credentials
- Validating device inventory
- Maintaining SupportAssist Enterprise capability
- Enable or disable monitoring of a device
- Perform deep discovery
- Install or upgrade OMSA by using SupportAssist Enterprise
- Configure SNMP settings by using SupportAssist Enterprise
- View and update the contact information
- View and update parts dispatch information
- Integrate SupportAssist Enterprise with your TechDirect account
- Configure proxy server settings
- Connectivity test
- Test the case creation capability
- Clear the System Event Log
- Automatic update
- Delete a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enable or disable the automatic collection of system information on case creation
- Enable or disable analytics collections
- Enable or disable the periodic collection of system information from all devices
- Enable or disable the collection of identity information
- Enable or disable the collection of system information
- Enable or disable the automatic upload of collections
- Enable or disable analytics collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configure alert destination of server running Linux
- Manually configure alert destination of iDRAC using the web interface
- Manually configure alert destination of networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Installing patch for SupportAssist Enterprise
- Enable or disable API interface settings
- Signing in to TechDirect
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for OEM devices
- Install Net-SNMP on a server running Linux
- Configure sudo access for SupportAssist Enterprise on server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- View SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identify series of PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
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- Other services
- Security
- Logs
- SupportAssist Enterprise user interface
- SupportAssist Enterprise Registration Wizard
- Login page
- Site Health
- Cases page
- Devices page
- Site Inventory Validation
- Device Groups page
- Manage Device Discovery Rule
- Manage Account Credentials
- Manage Credential Profiles
- Collections page
- Analytics Collections
- Extensions
- Settings
- Network Connectivity Test
- SupportAssist Enterprise test
- Error code appendix
- Other resources
SupportAssist Enterprise user interface
The SupportAssist Enterprise user interface contains the following tabs:
• Cases — Displays the support cases that are present for the devices that you have added in SupportAssist Enterprise.
• Devices — Displays the devices that you have added in SupportAssist Enterprise and their status. You can point to the Devices tab
and click the available options to access following pages:
○ Manage Device Groups — Enables you to create and manage devices groups.
○ Manage Rules for Device Discovery — Enables you to create device discovery rules.
○ Manage Credentials — Enables you to provide the credentials for the device types.
▪ Account Credentials — Enables you to connect to your remote devices and collect system information.
▪ Credential Profiles — Enables you to apply a set of credentials to a device or group of devices, instead of entering the
credentials for each device manually.
• Collections — Displays the list of collections that have been performed successfully.
• Extensions — Enable you to set up adapters and Remote Collectors.
• Settings — Enables you to configure the options available in SupportAssist Enterprise. You can point to the Settings tab and click
the available options to access following pages:
○ Proxy Settings — Enables you to configure the proxy server settings in SupportAssist Enterprise.
○ Preferences — Enables you to configure your preferences for tasks, collections, email notification, reports, and maintenance
mode.
○ Contact Information — Enables you to update the details of your primary and secondary contacts.
○ SMTP Settings — Enables you to configure the details of the SMTP server utilized by your company.
•
Disconnected — Displayed when SupportAssist Enterprise is unable to connect to an adapter or Remote Collector.
At the top-right of the SupportAssist Enterprise header area, you can access links that allow you to navigate to resources or perform
certain tasks. The following table describes the use of the available links.
Table 32. Links in the SupportAssist Enterprise header area
Link Description
SupportAssist
Enterprise Community
Opens the SupportAssist Enterprise community website in a new browser window.
About Provides information about the SupportAssist Enterprise version, registration ID, policy file version, device
configuration version, patch version, and the update history.
User name
The user name of the currently logged in user. Point to the
user name
link to view a drop-down list that
contains the following links:
• Network Connectivity Test — Opens the Network Connectivity Test page.
• SupportAssist Enterprise Test — Opens the SupportAssist Enterprise Test page.
• Logout — Allows you to log out of SupportAssist Enterprise.
NOTE: The Network Connectivity Test and SupportAssist Enterprise Test links are enabled
only if you are logged in to SupportAssist Enterprise with administrative or elevated
privileges.
Help icon Opens the context-sensitive help.
In some scenarios, a yellow banner may be displayed at the top of the SupportAssist Enterprise user interface. The following table
describes the banners that may be displayed.
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