Users Guide

• The number of devices you want to monitor
• The SupportAssist Enterprise functionality you want to use by either collection of system information only or both monitoring and
collection of system information
You can install SupportAssist Enterprise on a Virtual Machine (VM) or on a x9xx or later generation PowerEdge server.
NOTE: For more information on the hardware requirements for installing and using SupportAssist Enterprise, see the
Dell EMC SupportAssist Enterprise Version 2.0.50 User’s Guide at https://www.dell.com/serviceabilitytools.
The following table provides a summary of the minimum hardware requirements on the server where you want to install SupportAssist
Enterprise.
Table 2. Hardware requirements for installing and using SupportAssist Enterprise
Devices Monitoring Collecting System
Information
Processor Installed
memory (RAM)
Hard drive
(free space)
1 No Yes 1 core 4 GB 1 GB
20 Yes Yes 2 cores 4 GB 4 GB
Up to 100 Yes Yes 4 cores 8 GB 12 GB
Up to 300 Yes Yes 4 cores 8 GB 32 GB
Up to 1000 Yes Yes 8 cores 8 GB 60 GB
Up to 4000 Yes Yes 8 cores 16 GB 90 GB
NOTE: You can extend the monitoring and collection capabilities of SupportAssist Enterprise for up to 18,000 devices by
setting up multiple remote collectors.
NOTE: For monitoring more than 100 devices in your environment, it is recommended that you install SupportAssist
Enterprise on server that meets the specified hardware requirements. Periodic collections from more than 100 devices
may result in a high processor or memory utilization on the monitoring server. This high resource utilization may affect
other applications that are running on the monitoring server, if the resources are shared with other applications.
NOTE: If SupportAssist Enterprise is installed in a virtual environment, hardware resources of the system such as
processor, memory, and I/O are shared among the virtual machines. Therefore, more hardware resources may be
utilized by the virtual machine where SupportAssist Enterprise is installed. For optimal performance, ensure that you
allocate dedicated processor and memory to the VM as specified in the hardware requirements for SupportAssist
Enterprise.
To change the amount of processor resources allocated to a VM by using the shares, reservations, and limits settings,
see the following:
• ○ For ESX, see the "Allocate CPU Resources" section in the VMware vSphere documentation at docs.vmware.com.
○ For Hyper-V, see the "Hyper-V CPU Scheduling" blog post at msdn.microsoft.com.
○ For other virtual environments, see the respective documentation.
The following table provides a summary of the minimum hardware requirements on the server running SupportAssist Enterprise for
performing multiple device collections.
Table 3. Hardware requirements for performing multiple device collections
Devices Processor Installed memory (RAM) Hard drive (free space)
Up to 30 devices 2 cores 4 GB 8 GB
Up to 50 devices 4 cores 8 GB 15 GB
Up to 100 devices 8 cores 8 GB 25 GB
Up to 300 devices 8 cores 16 GB 75 GB
NOTE: Performing a multiple device collection for Deployment, System Maintenance, or Consulting purposes may result
in high system resource utilization at irregular intervals.
Getting started with SupportAssist Enterprise 17