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Users Guide

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Table Of Contents
Table 38. Cases page (continued)
Column name Description
• Expired Service Contract—The service contract of the device has expired.
• Basic Support—The device is covered under a Dell EMC Basic Hardware service contract.
• ProSupport—The device is covered under a Dell EMC ProSupport service contract.
• ProSupport Plus—The device is covered under a Dell EMC ProSupport Plus service contract.
• ProSupport Flex for Data Center—The device is covered under a ProSupport Flex for Data Center
service contract.
• ProSupport One for Data Center Or ProSupport Flex for Data Center—The device is covered
under a ProSupport One for Data Center Or ProSupport Flex for Data Center service contract.
Service Tag A unique, alphanumeric identifier that allows Dell EMC to individually recognize each Dell EMC device.
Source Source from which the support case was created, for example, TechDirect, SupportAssist, and so on.
NOTE: When you check for support cases of a specific device, the support cases of that device are displayed at the top
of the Cases page with a blue border for the appropriate rows. See Checking for support cases.
You can choose to refine the displayed devices based on the device type, case status, service contract type, case source, or other criteria.
The following are the available options for refining the displayed data:
• Device Type
○ Server
○ Storage
○ Networking
○ Chassis
• Case Status
○ Open
○ Submitted
○ In Progress
○ Suspended
○ Requested for Closure
• Service Contract
○ Basic
○ ProSupport
○ ProSupport Plus
○ ProSupport Flex for Data Center
○ ProSupport One for Data Center Or ProSupport Flex for Data Center
• Source Type
○ Email
○ Phone
○ Chat
○ SupportAssist
○ Help Desk
○ TechDirect
○ Others
Devices page
The Devices page displays the devices that you have added and status of the SupportAssist Enterprise functionality for each device. In
the default view, the Devices page displays all the devices that you have added.
At the top of the Devices page, the navigation trail is displayed.
The following options available at the top of the device list enables you to perform certain tasks:
• Search by —To search by a specific category of displayed data. The available options are:
○ Service Tag
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SupportAssist Enterprise user interface