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Users Guide

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Table Of Contents
Collection overview pane
The collection overview pane displays the details of a collection and enables you to view or download the collected system information.
This pane is displayed when you select a collection that is listed in the Collections page.
The following table describes the information displayed in the collection overview pane.
Table 63. Collection overview pane
Field Description
Name The name assigned of the collection.
Upload status The status of the collection upload.
Date The date and time when the collection was started.
IP Address / Host name The IP address of host name of the device.
Service Tag A unique, alphanumeric identifier that allows Dell EMC to
individually recognize each device.
Collection status The status of the collection from the device.
View Collection (for server collections only) Click to open a collection from a server in the Configuration
Viewer.
Download Collection (for collections from all other device types and
multiple device collections)
Click to download the collection as a .zip file.
NOTE: The View Collection or Download Collection option is disabled if the collection was performed by a Remote
Collector.
Analytics Collections
The analytics collections that are performed on a specific day of a week are consolidated and displayed on the Analytics Collections
page. The page displays only the collections that were performed during the last 90 days. After 90 days, the collections are automatically
purged. For information about analytics collections, see Analytics collections overview on page 114.
NOTE:
The Analytics Collections page is enabled only if you have registered SupportAssist Enterprise. If you have not
registered SupportAssist Enterprise, a link to register SupportAssist Enterprise is displayed.
The following table describes the information that is displayed on the Analytics Collections page:
Table 64. Analytics Collections
Column Description
Collection Date The date when the collection was initiated.
Collection Host The IP address or hostname of the collection host.
Collection Status The status of the collection performed. The possible statuses are:
• OK—The collection was successfully performed.
• Failed—The collection was unsuccessful. Click the status to
view the error code and the reason for failure.
File Download Click the link to download the collection to your system.
Upload Status The upload status of the collection. The possible statuses are:
• Success—The collection was successfully uploaded to Dell
EMC backend.
• Failed—The collection could not be uploaded to the Dell EMC
backend. Click the status to view the error code and the
reason for failure.
190 SupportAssist Enterprise user interface