Users Guide

Table 74. Preferences (continued)
Field Description
Temporarily suspend case generation activity (e.g., for
purposes of downtime, external troubleshooting, etc.)
Select this option to set all devices to maintenance mode. While in
maintenance mode, no new support cases are opened.
Contact Information
The Contact Information page enables you to view and edit the primary and secondary contact information. The following table provides
information about the items that are displayed in the Contact Information page.
At the top of the Contact Information page, the navigation trail is displayed.
NOTE: It is mandatory to provide information for all fields, except the alternate phone number.
Table 75. Contact Information
Field Description
Company name The name of your company.
Primary Select this option to view or edit the primary contact
information.
Secondary Select this option to view or edit the secondary contact
information.
First name The first name of the primary or secondary contact.
Last name The last name of the primary or secondary contact.
Phone number The phone number of the primary or secondary contact.
Alternate phone number The alternate phone number of the primary or secondary
contact.
Email address The email address of the primary or secondary contact.
Preferred contact method Select the preferred contact method. The available options are:
• Phone
• Email
Preferred contact hours The preferred hours when Technical Support can contact your
primary or secondary contact in case of any issues with the
monitored devices.
Time Zone The time zone of the primary or secondary contact.
Parts Replacement Preferences for Dell Servers
I want Dell server replacement parts shipped automatically Select this check box if you agree to have Dell EMC contact
your company and send replacement parts.
Primary Shipping Contact
First name The first name of the primary contact who will be responsible
for receiving the dispatched part.
Last name The last name of the primary contact who will be responsible for
receiving the dispatched part.
Phone number The phone number of the primary contact who will be
responsible for receiving the dispatched part.
Email address The email address of the primary contact who will be responsible
for receiving the dispatched part.
200 SupportAssist Enterprise user interface