Users Guide
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Download the SupportAssist Enterprise installation package
- Installing or upgrading SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Register SupportAssist Enterprise
- Set up an SELinux enabled system to receive alerts
- Open the SupportAssist Enterprise user interface
- Log in to SupportAssist Enterprise
- Log out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Add a server or hypervisor
- Add an iDRAC
- Add a chassis
- Add a Networking device
- Add a PowerVault storage array
- Add an EqualLogic PS Series storage solution
- Add a Compellent SC Series storage solution
- Add a Fluid File System NAS device
- Add a software
- Add a solution
- Add a virtual machine
- Add a device by duplication
- Managing device discovery rules
- Viewing cases and devices
- Monitoring site health
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters overview
- Set up OpenManage Essentials adapter
- Set up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Set up OpenManage Enterprise adapter
- View the adapter overview pane
- View devices inventoried by the adapter
- Synchronize adapter
- Edit adapter
- Delete adapter
- Approximate time required to assign Credential Profile
- Remote Collectors overview
- Device grouping
- Managing device credentials
- Validating device inventory
- Maintaining SupportAssist Enterprise capability
- Enable or disable monitoring of a device
- Perform deep discovery
- Install or upgrade OMSA by using SupportAssist Enterprise
- Configure SNMP settings by using SupportAssist Enterprise
- View and update the contact information
- View and update parts dispatch information
- Integrate SupportAssist Enterprise with your TechDirect account
- Configure proxy server settings
- Connectivity test
- Test the case creation capability
- Clear the System Event Log
- Automatic update
- Delete a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enable or disable the automatic collection of system information on case creation
- Enable or disable analytics collections
- Enable or disable the periodic collection of system information from all devices
- Enable or disable the collection of identity information
- Enable or disable the collection of system information
- Enable or disable the automatic upload of collections
- Enable or disable analytics collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configure alert destination of server running Linux
- Manually configure alert destination of iDRAC using the web interface
- Manually configure alert destination of networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Installing patch for SupportAssist Enterprise
- Enable or disable API interface settings
- Signing in to TechDirect
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for OEM devices
- Install Net-SNMP on a server running Linux
- Configure sudo access for SupportAssist Enterprise on server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- View SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identify series of PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Unable to view tool tips in Mozilla Firefox
- Other services
- Security
- Logs
- SupportAssist Enterprise user interface
- SupportAssist Enterprise Registration Wizard
- Login page
- Site Health
- Cases page
- Devices page
- Site Inventory Validation
- Device Groups page
- Manage Device Discovery Rule
- Manage Account Credentials
- Manage Credential Profiles
- Collections page
- Analytics Collections
- Extensions
- Settings
- Network Connectivity Test
- SupportAssist Enterprise test
- Error code appendix
- Other resources
Table 80. Error code appendix (continued)
Error code Error message Possible resolution
5000_12 SNMP settings of the device could not be configured
because SupportAssist Enterprise does not support the
operating system running on the device.
For information on the operating systems supported by
SupportAssist Enterprise, see the SupportAssist Enterprise
Version 2.0.50 Support Matrix at https://www.dell.com/
serviceabilitytools.
5000_13 SNMP settings of the device could not be configured
because the SNMP service has not started.
Manually start the SNMP service on the device, and then
try to configure the SNMP settings through the Tasks >
Configure SNMP option.
5000_14 SNMP settings of the device could not be configured
because the WMI service is disabled.
Manually start the WMI service on the device, and then try
to configure the SNMP settings through the Tasks >
Configure SNMP option on the device overview pane.
5000_15 SupportAssist Enterprise has configured the SNMP
settings successfully, but the automated test to verify
that the SNMP settings was unsuccessful.
To resolve the issue, verify the network settings and make
sure that the SNMP port (162) is open.
5000_2 SNMP settings of the device could not be configured
because the Integrated Dell Remote Access Controller
(iDRAC) does not have the required license installed.
Make sure that iDRAC has an Enterprise or Express license
installed, and then try to configure the SNMP settings
through the Tasks > Configure SNMP option.
5000_3 SNMP settings of the device could not be configured
because all configurable fields of the Integrated Dell
Remote Access Controller (iDRAC) are occupied.
You must manually configure the SNMP settings of the
device. For instructions to manually configure the SNMP
settings, see Configuring the alert destination of an iDRAC
by using the web interface.
5000_4 SNMP settings of the device could not be configured
because the credentials you have entered do not have
the required privileges.
Make sure that the credentials have either Administrator
or Operator privileges on the Integrated Dell Remote
Access Controller (iDRAC), and then try to configure the
SNMP settings through the Tasks > Configure SNMP
option on the device overview pane.
5000_5 SNMP settings of the device could not be configured
because an attempt to connect to the Integrated Dell
Remote Access Controller (iDRAC) was unsuccessful.
Make sure that iDRAC is reachable from the system on
which SupportAssist Enterprise is installed, and then try to
configure the SNMP settings through the Tasks >
Configure SNMP option on the device overview pane.
5000_6 SNMP settings of the device could not be configured
because the credentials you have entered are invalid.
Make sure that the credentials are valid, and then try to
configure the SNMP settings through the Tasks >
Configure SNMP option on the device overview pane. If
the problem persists, contact your system administrator
for assistance.
5000_7
5000_8
SNMP settings of the device could not be configured
because of an unexpected error.
You must manually configure the SNMP settings of the
device. For instructions to manually configure the SNMP
settings, see Configuring the alert destination of an iDRAC
using the web interface.
5000_9 SNMP settings of the device could not be configured
because the user account does not have the sufficient
privileges on the device.
You must manually configure the SNMP settings of the
device. For instructions to manually configure the SNMP
settings, see Manually configuring the alert destination
(Windows) or Manually configuring the alert destination
(Linux).
6000_01
6000_11
6000_12
6000_13
6000_14
6000_24
SupportAssist Enterprise is unable to clear System Event
Log from device_name because of a technical error.
To resolve this issue, contact Technical Support for
assistance.
6000_02 SupportAssist Enterprise is unable to clear System Event
Log from device_name because the device is not
reachable.
Make sure that the device is reachable from the server
running SupportAssist Enterprise and then retry the
operation.
Error code appendix 207