Users Guide

Table 80. Error code appendix (continued)
Error code Error message Possible resolution
• The adapter service must be running on the host.
SA-20625 SupportAssist Enterprise is unable to set up the adapter
on the host hostname/IP address because the operating
system is not supported.
For information on the operating systems that support
setting up the adapter_name, see the Online Help.
SA-20634
SA-20644
SA-20646
SA-20648
SA-20650
SA-20652
SA-20656
SA-20658
SA-20660
SupportAssist Enterprise is unable to set up the
adapter_name adapter on the host hostname/IP address
because it does not meet certain requirements.
Ensure the following and then try setting up the adapter:
• The host running the management console must be
reachable and must also have more than 500 MB free
hard-drive space.
• Port x must be open on the host.
• The systems management console must be installed
on the host.
• The systems management console services must be
running on the host.
SA-20654 SupportAssist Enterprise is unable to set up the
adapter_name adapter on the host hostname/IP address
because the services are not running.
Ensure that the systems management console services
are running on the host and then try setting up the
adapter.
SA-20662 SupportAssist Enterprise is unable to set up the
adapter_name adapter because the adapter installer file
is not available at the default location.
Reinstall SupportAssist Enterprise and then try setting up
the adapter.
SA-20664 SupportAssist Enterprise is unable to set up the
adapter_name adapter because the installation of
another adapter is in progress.
Try setting up the adapter after the installation of the
other adapter is complete.
SA-20666 SupportAssist Enterprise is unable to connect to Adapter
adapter_name, because a connection could not be
established between the host and management console.
Verify the following and then retry the operation:
• The system where the management console is set up
must be reachable from the server running
SupportAssist Enterprise.
• If the credentials of the management console have
changed, update the credentials of the adapter in
SupportAssist Enterprise.
SA-20666 SupportAssist Enterprise is unable to connect to Adapter
adapter_name.
Ensure the following:
• The system where the management console is set up
must be reachable from the server running
SupportAssist Enterprise
• If the credentials of the management console have
changed, update the credentials of the adapter in
SupportAssist Enterprise
SA-21005 SupportAssist Enterprise is unable to edit the details of
the adapter adapter_name because the name is already
in use by another adapter.
Enter any other name for the adapter and retry.
SA-21010 SupportAssist Enterprise is unable to edit the details of
the adapter adapter_name because of an unknown error.
Retry editing the details of the adapter after some time.
SA-21015 SupportAssist Enterprise is unable to edit the details of
the adapter adapter_name because the details of the
adapter are incorrect.
Ensure that the details of the adapter are correct and then
retry.
SA-21404 SupportAssist Enterprise is unable to edit the adapter
adapter_name because the adapter is not reachable.
Ensure that the details of the adapter are correct and then
retry.
SA-30005 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the Remote
Collector is already added.
You may have already added the Remote Collector by
using another IP address.
Error code appendix 215