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Table Of Contents
Table 80. Error code appendix (continued)
Error code Error message Possible resolution
SA-30413 SupportAssist Enterprise is unable to update the Remote
Collector Remote Collector_name because another
operation is in progress.
Retry the operation after some time.
SA-30414 SupportAssist Enterprise is unable to connect to the
Remote Collector Remote Collector_name because of an
internal error.
Ensure that the Remote Collector application is running
and then retry the operation.
SA-30414 SupportAssist Enterprise is unable to reach the Remote
Collector Remote Collector_name.
Ensure the following:
• The server hosting the remote collector must be
reachable from the server where SupportAssist
Enterprise is installed.
• The Remote Collector services must be running on the
server hosting the Remote Collector.
SA-30415 SupportAssist Enterprise is unable to connect to the
Remote Collector Remote Collector_name because of an
internal error.
Update the credentials of the Remote Collector, ensure
that the Remote Collector application is running, and then
retry.
SA-30416 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the provided
IP address range IP address_range overlaps with the IP
address range of same Remote Collector.
Provide a mutually exclusive IP address range and retry.
SA-30417 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the installer
for Remote Collector could not be found at the required
location.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-30418 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because a connection
could not be established with the remote system.
Ensure the following and retry the operation:
• Ensure that the credentials are valid.
• Ensure that you have administrator privileges.
SA-30419 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the Remote
Collector installer could not be copied to the remote
system.
Ensure that the remote system is reachable. Verify the
credentials of the remote system and then retry the
operation.
SA-30420 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the Remote
Collector installation on the remote system was
unsuccessful.
Ensure that the remote system is compatible with the
hardware and software requirements for setting up a
Remote Collector.
SA-30421 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the Remote
Collector installation was not successful.
Ensure that the remote system is compatible with the
hardware and software requirements for setting up a
Remote Collector.
SA-30422 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the
installation of the Remote Collector was unsuccessful.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-30423 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the Remote
Collector configuration was unsuccessful.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-30424 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the remote
system does not have sufficient free hard-drive space.
Ensure that the remote system has at least 500 MB of
free hard-drive space.
SA-30425 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because SupportAssist
Enterprise is already installed on the remote system.
Uninstall SupportAssist Enterprise from the remote system
and then retry the operation.
Error code appendix 217