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Table Of Contents
Table 80. Error code appendix (continued)
Error code Error message Possible resolution
SA-4523 SupportAssist Enterprise is unable to send the collected
system information from the device device_name
because the proxy server username or password is
incorrect.
• Make sure that the proxy server user name and
password you have entered in SupportAssist
Enterprise are correct.
• To retry collecting the system information, select the
device and click Start Collection.
If the problem persists, contact Dell EMC Technical
Support for assistance.
SA-4523
SA-15023
SupportAssist Enterprise is unable to send the collected
system information from the device_name because the
proxy server user name or password is incorrect.
• Make sure that the proxy server user name and
password you have entered in SupportAssist
Enterprise are correct.
• To retry collecting the system information, select the
device and click Start Collection.
If the problem persists, contact your network administrator
for assistance.
SA-4524
SA-15024
SupportAssist Enterprise is unable to send the collected
system information from the device_name because of an
unknown error with reaching the proxy server.
• Verify the proxy server settings in SupportAssist
Enterprise.
• Make sure that the proxy server is reachable.
• To retry collecting the system information, select the
device and click Start Collection.
If the problem persists, contact your network administrator
for assistance.
SA-4525 Uploaded collection file from device_name was deleted
because a potential security risk was detected.
For information on security risks, see the SupportAssist
Enterprise Version 2.0.50 User's Guide at https://
www.dell.com/serviceabilitytools.
SA-4530 Upload of the system information collected from
device_name was unsuccessful because the upload
process exceeded the defined time limit.
• To retry collecting the system information, select the
device and click Start Collection.
SA-4531 Upload of the system information collected from
device_name was unsuccessful because of an issue with
the upload server hosted by Dell EMC.
• To retry collecting the system information, select the
device and click Start Collection.
SA-4550 SupportAssist Enterprise is unable to collect system
information from the device device_name because the
hard-drive space available on the server where
SupportAssist Enterprise is installed is critically low.
For information about the hard-drive space requirements
for installing and using SupportAssist Enterprise, see
Hardware requirements.
SA-9000 Inventory Validation capabilities have not been verified for
the device.
None
SA-9015 The monitoring capability is disabled for the device. Ensure that the monitoring capability is enabled for the
device.
SA-9020 SNMP settings of the device could not be configured
because the SNMP service or Net-SNMP service is not
installed on your system.
Ensure that you install the SNMP service or Net-SNMP
service on your system.
SA-9025 SupportAssist Enterprise is unable to run the script file
because of one of the following:
1. You may not have superuser privileges on the system.
2. You have not entered the Management Server IP
address.
3. Network sharing might be disabled.
Perform the following:
1. Ensure that you have superuser privileges on the
system.
2. Enter the Management Server IP address.
SA-9030 SNMP service is not running on the device. Manually start the SNMP service on the device.
Error code appendix 223