Users Guide

NOTE: Ensure that you use an English keyboard layout to type data in the Phone number, Alternate phone number,
and Email address fields. If a native keyboard layout or non-English language is used to type data in these fields, an
error message is displayed.
NOTE: After registering SupportAssist Enterprise, you can update the primary contact information and also provide
a secondary contact information. If the primary contact is unavailable, Dell EMC contacts your company through the
secondary contact. If both the primary and secondary contacts are configured with valid email addresses, both
receive SupportAssist Enterprise emails. For information about updating the contact information, see View and
update the contact information on page 95.
4. Click Next.
The Parts Replacement Preferences for Dell Servers page is displayed.
By default, the I want Dell server replacement parts shipped automatically is selected. If you clear the option, the shipment of
the server replacement parts could be delayed.
5. To copy the already provided contact information, click the appropriate link.
The Primary Shipping Contact information is populated.
6. In the Secondary Shipping Contact section, type the first name, last name, phone number, and email address of the secondary
contact.
NOTE: Contact details of the primary and secondary contact must be unique.
7. In the Shipping Address section, perform the following:
a. Select the preferred contact hours during which Dell EMC can contact you, if necessary.
b. Select the time zone, location, and type your shipping address in the appropriate fields.
c. Type any specific dispatch related information in the Dispatch Notes section.
NOTE:
If a device is moved to a different location, ensure that the dispatch preferences and shipping information
are updated.
d. If you want an onsite technician to replace the dispatched hardware component, select I want a technician to replace my parts
onsite (if included in my service plan).
8. Click Next.
The Integrate With TechDirect (Optional) page is displayed.
9. Select I agree to integrate SupportAssist Enterprise with TechDirect, and perform the following:
a. Click Sign In to log in to your company's TechDirect Administrator account to get the One-Time Password (OTP).
b. Enter the OTP to verify your TechDirect account.
10. Click Submit.
SupportAssist Enterprise connects to Dell EMC and completes the registration. If the registration is successful, the Summary page is
displayed. Else, an error message is displayed. If the registration issue persists, contact your network administrator for assistance.
11. Click Finish.
Results
The SupportAssist Enterprise Site Health page is displayed.
Next steps
• To enable SupportAssist Enterprise to automatically create a support case when a hardware issue occurs on the local system:
1. Install or upgrade OpenManage Server Administrator (OMSA) on the local system. See Install or upgrade OMSA by using
SupportAssist Enterprise on page 93.
2. Configure the SNMP settings of the local system. See Configure SNMP settings by using SupportAssist Enterprise on page 94.
3. Enable SupportAssist Enterprise to monitor hardware issues that may occur on the local system. See Enable or disable monitoring
of a device on page 92.
• If you have installed SupportAssist Enterprise on a server running a Linux operating system that has Security Enhanced Linux
(SELinux) enabled, set up the server to receive alerts from remote devices. For more information, see Set up an SELinux enabled
system to receive alerts on page 33.
• Add devices in SupportAssist Enterprise. For more information, see Monitoring servers for hardware issues on page 135.
• (Optional) If your company uses an SMTP server (email server), configure the SMTP server settings in SupportAssist Enterprise. This
enables SupportAssist Enterprise to use the SMTP server to send you device status and connectivity status email notifications. For
more information, see Configure SMTP server settings on page 102.
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Getting started with SupportAssist Enterprise