Users Guide

Add a virtual machine..........................................................................................................................................................49
SupportAssist Enterprise features available for virtual machines........................................................................... 49
Add a device by duplication............................................................................................................................................... 50
Chapter 4: Managing device discovery rules.................................................................................... 52
Create device discovery rule..............................................................................................................................................52
View the device discovery rule overview pane................................................................................................................53
Edit device discovery rule...................................................................................................................................................53
Delete device discovery rule.............................................................................................................................................. 54
Run the discovery rule........................................................................................................................................................55
Chapter 5: Viewing cases and devices.............................................................................................56
Viewing all support cases................................................................................................................................................... 56
View support cases for a specific device.........................................................................................................................56
Case management options.................................................................................................................................................57
Request to suspend case activities for 24 hours.......................................................................................................57
Request to resume support activities......................................................................................................................... 58
Request to close a support case................................................................................................................................. 58
View the device inventory..................................................................................................................................................59
View the device overview pane.........................................................................................................................................59
Sorting the displayed data..................................................................................................................................................60
Chapter 6: Monitoring site health................................................................................................... 61
View site health.................................................................................................................................................................... 61
Current SupportAssist Enterprise Hostname Details...................................................................................................... 61
Current SupportAssist Overview....................................................................................................................................... 61
Sitewide Inventory Validation............................................................................................................................................. 61
Network Connectivity.........................................................................................................................................................62
Extensions Tree View..........................................................................................................................................................62
Chapter 7: Using Extensions ......................................................................................................... 63
Types of extensions............................................................................................................................................................ 63
Support for setting up adapter or Remote Collector .................................................................................................... 63
Getting started with adding devices managed by systems management consoles................................................... 64
Adapters overview.............................................................................................................................................................. 64
Set up OpenManage Essentials adapter.................................................................................................................... 64
Set up the Microsoft System Center Operations Manager adapter...................................................................... 66
Management Packs for inventorying devices managed by Operations Manager.................................................68
Set up OpenManage Enterprise adapter....................................................................................................................68
View the adapter overview pane ................................................................................................................................70
View devices inventoried by the adapter................................................................................................................... 70
Synchronize adapter .................................................................................................................................................... 70
Edit adapter.....................................................................................................................................................................71
Delete adapter.................................................................................................................................................................71
Approximate time required to assign Credential Profile............................................................................................ 71
Remote Collectors overview..............................................................................................................................................72
Minimum requirements for setting up a Remote Collector...................................................................................... 72
Set up Remote Collector.............................................................................................................................................. 76
View collections for devices associated with a Remote Collector.......................................................................... 77
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