Users Guide

NOTE: While assigning a credential profile, SupportAssist Enterprise performs additional classification tasks in the
background for each device. Therefore, assigning credential profiles may be prolonged depending on the device
types, number of devices, and your network bandwidth. For more information about the approximate time that is
taken to assign credential profiles, see Approximate time required to assign Credential Profile on page 71.
Next steps
If the credential profile that you selected contains the correct credentials for the inventoried devices, the devices are added to the
Default group. Devices for which the credentials are either not correct or not available are moved to the Staging group.
NOTE: By default, monitoring is enabled for devices that are added successfully through the adapter.
NOTE: The automated support capabilities of SupportAssist Enterprise are not available for devices that are placed in
the Staging group.
To add devices that are placed in the Staging group:
1. In the Refine by pane, expand Groups and select Staging. You can also select the adapter under Devices Added in the Refine by
pane to view devices that are inventoried by an adapter. If necessary, use the Search by option to filter the displayed list of devices.
2. Perform one of the following:
• Select the devices and assign a credential profile that contains the credentials of the selected devices.
• Select a device and click Edit to assign a Credential Account.
3. Repeat step 2 until you have assigned the correct credential profile or account credentials to all devices.
NOTE: For Storage PS Series devices, only the Storage PS Series management group is added through the adapter. The
Storage PS Series members are not added through the adapter.
Set up the Microsoft System Center Operations Manager
adapter
Prerequisites
• You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative
privileges to users on page 124.
• The system or virtual machine where you want to set up the adapter must be running one of the following:
○ Microsoft System Center Operations Manager 2012 R2
○ Microsoft System Center Operations Manager 2012 SP1
○ Microsoft System Center Operations Manager 2016
• Dell EMC Server Management Pack Suite Version 6.3 or 7.0 for Microsoft System Center Operations Manager and System Center
Essentials must be installed on the system. For information on the required management packs, see Management Packs for
inventorying devices managed by Operations Manager on page 68.
• You must have administrator privileges on the system or virtual machine running System Center Operations Manager.
• The server running SupportAssist Enterprise must have Internet connectivity.
• You must have created account credentials and a credential profile that contains the credentials of the devices that will be inventoried
by the adapter. See Add Account Credentials on page 85 and Create credential profile on page 87.
• You must have read-write access to the system drive of the target device.
About this task
Setting up the System Center Operations Manager (SCOM) adapter enables you to inventory and add devices that are managed by
System Center Operations Manager. During the set up, SupportAssist Enterprise installs the adapter on the system running Operations
Manager, and then inventories the devices.
NOTE:
If you have upgraded from SupportAssist for Microsoft System Center Operations Manager to SupportAssist
Enterprise, the System Center Operations Manager adapter is automatically set up and your devices are inventoried in
SupportAssist Enterprise.
NOTE: One System Center Operations Manager adapter can only inventory and add devices from a single System Center
Operations Manager instance.
66 Using Extensions