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Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise Application 2.x
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Table Of Contents
NOTE: The System Center Operations Manager adapter only inventories PowerEdge servers, iDRAC, and OEM devices
that are supported by SupportAssist Enterprise. For the list of supported PowerEdge servers, see the
SupportAssist
Enterprise version 2.0.50 Support Matrix
at https://www.dell.com/serviceabilitytools.
Steps
1. Point to Extensions and click Manage Adapters.
The Adapters page is displayed.
2. Click Set Up Adapter.
The Set Up Adapter window is displayed.
3. From the Adapter type list, select System Center Operations Manager.
4. If desired, type a name for the adapter in the appropriate field.
The name you enter is used to represent the adapter in SupportAssist Enterprise. If you do not enter a name, the host name or IP
address that you have entered is used to represent the adapter.
5. If you are setting up the adapter on the management group:
a. Type the hostname or IP address of the management group.
b. Type the user name and password in the appropriate fields.
NOTE: The password must not exceed 50 characters.
6. If you are setting up the adapter on a Remote Console (RC), select Establish a remote connection with the management group,
and perform the following:
a. Type the hostname or IP address of the management group.
b. Type the user name and password in the appropriate fields.
c. Type the hostname or IP address of the Remote Console.
d. Type the user name and password in the appropriate fields.
NOTE:
If you change the credentials of the system running the Management Group or Remote Console because of
the security policy requirements of your company or for other reasons, ensure that you also update the adapter
credentials in SupportAssist Enterprise. It is recommended that you create a service account with credentials that
do not expire, and enter the service account credentials in SupportAssist Enterprise.
7. From the Credential profile list, select a credential profile that contains the account credentials for the device types that will be
inventoried by the adapter.
NOTE:
If a device inventoried by the adapter has different account credentials, you can manually reassign the
correct account credentials for the device. See Reassign Account Credentials on page 86.
8. From the Update device inventory list, select the desired frequency for inventorying devices through the adapter.
9. Click OK.
The Adapter Details overview pane is displayed and devices that are managed by System Center Operations Manager are
inventoried in SupportAssist Enterprise.
NOTE: If the adapter is not added successfully, you may have to delete the adapter and set it up again.
NOTE: While assigning a credential profile, SupportAssist Enterprise performs additional classification tasks in the
background for each device. Therefore, assigning credential profiles may be prolonged depending on the device
types, number of devices, and your network bandwidth. For more information about the approximate time that is
taken to assign credential profiles, see Approximate time required to assign Credential Profile on page 71.
Next steps
If the credential profile that you selected contains the correct credentials for the inventoried devices, the devices are added to the
Default group. Devices for which the credentials are either not correct or not available are moved to the Staging group.
NOTE: By default, monitoring is enabled for devices that are added successfully through the adapter.
NOTE: The automated support capabilities of SupportAssist Enterprise are not available for devices that are placed in
the Staging group.
To add devices that are placed in the Staging group:
Using Extensions
67