Users Guide

If the device is a member of a Windows domain, you must provide the user name in the [Domain\Username] format. For example,
MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator.
Example of a Linux user name: root
• For Chassis, Fluid File System (FluidFS), iDRAC, and Storage Center (SC) / Compellent devices, type the user name and
password of the device in the appropriate fields.
• For Software, from the Software type list, select the software type, and then type the user name and password in the
appropriate fields.
• For Solution devices, enter the SSH and REST credentials in the appropriate fields.
• For Networking devices, type the user name, password, community string, and enable password of the device in the appropriate
fields.
NOTE: Community string is required for the following network devices:
○ PowerConnect family 28xx and X series
○ Cisco
○ Wireless controller
NOTE: Enable password is required only when the networking device is configured with an enable password.
• For PeerStorage(PS) / EqualLogic devices, type the user name, password, and community string of the device in the
appropriate fields.
NOTE:
○ Account Credentials are mandatory for adding a Storage ME4 Series device.
○ Account Credentials are not required for adding a Storage MD Series device.
6. Click Save.
The Account Credentials is listed on the Manage Accounts Credentials page.
Reassign Account Credentials
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative
privileges to users.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Select a device and click Edit.
The Edit Account window is displayed.
3. From the Account Credentials list, select an account credential.
NOTE:
Only Account Credentials that you have already created for the selected device type are present in the
Account Credentials list.
4. Click Save (if the device is in the Default group) or Revalidate (if the device is in the Staging group).
Edit Account Credentials
Prerequisites
• You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative
privileges to users on page 124.
• Internet Control Message Protocol (ICMP) must be enabled on the device.
About this task
You can edit the Account Credentials based on your requirement. For example, you must edit the Account Credentials whenever there is a
change in the credentials of the associated device type.
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Managing device credentials