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Users Guide

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Table Of Contents
NOTE: Changing the device type is not supported.
Steps
1. Point to Devices > Manage Credentials and click Account Credentials.
The Manage Account Credentials page is displayed.
2. Select the Account Credentials that you want to edit and click Edit.
The Edit Account Credentials window is displayed.
3. Update the credentials as required.
NOTE: Editing the name of the Account Credentials are possible only if the Account Credentials are not assigned to
any device.
4. Click Update.
The Account Credentials are updated. Devices to which the Account Credentials are assigned are revalidated.
Delete Account Credentials
Prerequisites
• You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative
privileges to users.
• The Account Credentials that you want to delete must not be assigned to any device.
About this task
You can delete the Account Credentials based on your preference.
Steps
1. Point to Devices > Manage Credentials and click Account Credentials.
The Manage Account Credentials page is displayed.
2. Select the Account Credentials that you want to delete and click Delete.
The Delete Account Credentials window is displayed.
3. Click Yes.
Credential profiles
A credential profile is a collection of account credentials of various device types. Credential profiles enable you to assign one set of
credentials for each device type instead of entering the credentials for each device manually.
Create credential profile
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative
privileges to users on page 124.
About this task
Creating a credential profile enables you to assign credentials to your devices.
Steps
1. Go to Devices > Manage Credentials, and click Credential Profiles.
The Manage Credential Profiles page is displayed.
2. Click Create Profile.
The Create Credential Profile window is displayed.
3. Enter a unique name for the credential profile.
Managing device credentials
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