Dell SupportAssist OS Recovery Support Matrix November 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................. 4 Chapter 2: Supported Alienware systems...................................................................................... 5 Chapter 3: Supported Inspiron systems.........................................................................................6 Chapter 4: Supported Latitude systems........................................................................
1 Introduction Dell SupportAssist OS Recovery provides a recovery environment that consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts SupportAssist OS Recovery. The recovery environment enables you to diagnose hardware issues, repair your computer, back up your files, or reset your computer to its factory state.
2 Supported Alienware systems Table 1.
3 Supported Inspiron systems Table 2.
Table 2.
Table 2.
Table 2.
Table 2.
Table 2.
Table 2.
4 Supported Latitude systems Table 3.
Table 3.
Table 3.
Table 3.
5 Supported OptiPlex systems Table 4.
Table 4.
6 Supported Precision systems Table 5.
Table 5.
7 Supported Vostro systems Table 6.
Table 6.
Table 6.
8 Supported XPS systems Table 7.
9 Other related documents The Dell SupportAssist OS Recovery User's Guide at https://www.dell.com/serviceabilitytools provides information about: ● ● ● ● ● Detecting hardware issues. Troubleshooting common issues that prevent your computer from booting to the operating system. Backing up your files. Manually accessing the SupportAssist OS Recovery environment. Restoring your computer to factory state.
