Reference Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Business PCs

Rev. A00

September 2020

SupportAssist for Business PCs with Windows

OS Reportable Items

Data collected by SupportAssist

The data required for troubleshooting an issue is automatically collected from the system by SupportAssist and sent securely to

technical support. This data enables Dell to provide you an enhanced, efficient, and accelerated support experience.

Along with monitoring systems for hardware and software issues, SupportAssist also collects system utilization and performance

data. You can use the information that is collected to make business decisions, for example, hardware upgrades.

System monitoring data

The following table lists the data collected from various components of your system:

Table 1. System monitoring

Categories Attributes

System Information System Service Tag

System Model

Motherboard ePPID

BIOS Version

System Type

Processor Information

Processor Speed

Video Controller

Video RAM Bytes

Number of Displays

Operating System

AC Adapter Watts

Logical Drive Info

System RAM (GB)

System Usage & Power Hours on AC power

Hours on DC power

Power Cycles

Sleep States

Time in Sleep States

Power management settings

Data collected by SupportAssist 1

Summary of content (10 pages)

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Rev. A00 September 2020 SupportAssist for Business PCs with Windows OS Reportable Items Data collected by SupportAssist The data required for troubleshooting an issue is automatically collected from the system by SupportAssist and sent securely to technical support. This data enables Dell to provide you an enhanced, efficient, and accelerated support experience. Along with monitoring systems for hardware and software issues, SupportAssist also collects system utilization and performance data.
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Table 4. Resources (continued) For more information about See Available at Summary of recent changes, enhancements, known issues, and limitations in the release SupportAssist for Business PCs with Windows OS Release Notes Using SupportAssist that is configured and deployed on your system by your administrator SupportAssist for Business PCs with Windows OS User's Guide Enrolling your organization, managing SupportAssist alerts, and parts dispatch requests in TechDirect.
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.