Release Notes

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Table Of Contents

Rev. A19

August 2021

SupportAssist for Business PCs with Windows

OS Release Notes

Release Summary

This release provides new features, enhancements, security updates, and bug fixes to SupportAssist and TechDirect.

Version

3.0.0.34

Release date

August 2021

Priority and recommendations

RECOMMENDED: Dell Technologies recommends applying this update during your next scheduled update cycle. The update

contains feature enhancements or changes that help keep your system software current and compatible with other system

modules (firmware, BIOS, drivers, and software).

NOTE:

If the PCs in your organization are running an older version of SupportAssist for business PCs, ensure that

you update to the latest version. Updating to the latest version enables you to experience full benefits of the updated

SupportAssist features.

Compatibility

SupportAssist is supported on the following Dell devices:

● Laptops and desktops:

○ Latitude

○ Precision

○ OptiPlex

○ Inspiron

○ XPS

○ Alienware

○ Vostro

● Docking stations

NOTE: SupportAssist is not supported on virtual machines.

Release Summary 1

Summary of content (6 pages)

PAGE 1
Rev. A19 August 2021 SupportAssist for Business PCs with Windows OS Release Notes Release Summary This release provides new features, enhancements, security updates, and bug fixes to SupportAssist and TechDirect. Version 3.0.0.34 Release date August 2021 Priority and recommendations RECOMMENDED: Dell Technologies recommends applying this update during your next scheduled update cycle.
PAGE 2
Prerequisites for deploying SupportAssist PC requirements The following are the requirements that a target PC must meet for successful deployment of SupportAssist: ● Operating system—Microsoft Windows 8, 8.1, and 10 ● Software: ○ Microsoft .NET Framework 4.7.2 ○ PowerShell script execution must be enabled on the PCs. ● Installed memory—4 GB (recommended) ● Web browser—latest versions of Google Chrome, Microsoft Edge, or Mozilla Firefox. ● Ports: ○ 5700—to open the SupportAssist user interface.
PAGE 3
New and enhanced features ● View the summary of health score, application experience score, security score, service plans, SupportAssist versions, alerts, recommendations, and utilizations, for your PC fleet. ● View a trend chart for health, application experience, and security. ● Customize the alerts, PC utilizations, PC recommendations, service plans, and versions widgets, as per your preference. ● View health information for a specific PC and for your PC fleet.
PAGE 4
Fixed issues The following issues are fixed in this release: ● 2498: The SupportAssist deployment package downloaded from TechDirect was detected as harmful by Microsoft Defender. ● 3234: On the SupportAssist user interface, in the Remove Viruses & Malware tile, the View option was displayed instead of the Run option even when no virus or malware is detected.
PAGE 5
Table 1. Resources (continued) For more information about See Available at SupportAssist for PCs peer-to-peer questions and discussions SupportAssist Community page Dell SupportAssist Community Contacting Dell Dell provides several online and telephone-based support and service options. Availability varies by country or region and product, and some services may not be available in your area.
PAGE 6
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.