FAQ

ManualsBrandsDell ManualsAnalyticsSupportAssist for Business PCs

Rev. A02

December 2020

SupportAssist for Business PCs with Windows

OS Frequently Asked Questions

FAQs

Working with TechDirect

● I purchased my systems through a Dell channel partner. Can I manage the systems using SupportAssist in TechDirect?

● I am a Dell channel partner. Can I manage Dell systems that are sold to a customer using SupportAssist in TechDirect?

● How do I set up a TechDirect account?

● I have already set up a Dell My Account, can I use the same credentials to log in to TechDirect?

Deploying SupportAssist for Business PCs on your systems

● I have SupportAssist for Home PCs installed on the systems in my organization, can I deploy SupportAssist for business PCs

on the same systems?

● What Dell accounts should I create before I begin the deployment?

Upgrading SupportAssist for Business PCs on your systems

● I have installed an older version of SupportAssist for business PCs on the systems in my organization. Should I upgrade to

the latest SupportAssist version?

● What is the expiry date for my SupportAssist installation?

Optimizing your systems

● SupportAssist does not run scheduled scans even if it is enabled on the systems. Why?

● I have disabled the option of users opening and running SupportAssist on their PCs and enabled scans to run in the

background. However, SupportAssist displays notifications about updates for users in my company. What could be the

reason?

● What type of files are deleted during the Clean Files optimization?

● What are the benefits of performing the Clean Files optimization?

● What does the Tune Performance feature do?

● What are the benefits of performing the Tune Performance optimization?

● What does the Optimize Network feature do?

● What does the Remove Virus and Malware feature do?

Summary of content (7 pages)

PAGE 1
Rev. A02 December 2020 SupportAssist for Business PCs with Windows OS Frequently Asked Questions FAQs Working with TechDirect ● ● ● ● I purchased my systems through a Dell channel partner. Can I manage the systems using SupportAssist in TechDirect? I am a Dell channel partner.
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● How can I check if any other application uses the 5700 port? ● I have allowed the users in my organization to view and use the SupportAssist user interface. But, they are unable to open the user interface. What could be the reason? ● When I try to run a BIOS or Driver update on the systems that I manage, TechDirect displays a message that these updates are already scheduled. But, the update is not installed, and after three days, TechDirect displays a message that these updates are to be reviewed again.
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Upgrading SupportAssist for Business PCs on your systems ● I have installed an older version of SupportAssist for business PCs on the systems in my organization. Should I upgrade to the latest SupportAssist version? If the systems in your organization are running SupportAssist for business PCs version 2.0.1 or earlier, it is recommended that you upgrade to the latest version. Upgrading to the latest version enables you to receive full benefits of the updated SupportAssist features.
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The Clean Files feature clears temporary, redundant, and other unwanted files from the system.
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4. In the left pane, click Stop. 5. From the programs menu, search and open the Command Prompt. 6. Type netstat -a -v | findstr /C:"5700" and press Enter. ○ If no application is using the 5700 port, no result is displayed. ○ If any other application is using the 5700 port, the port number and LISTENING status are displayed. 7. Restart the Dell SupportAssist for Business PCs service. ● I have allowed the users in my organization to view and use the SupportAssist user interface.
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● Can I organize my assets in a group while deploying SupportAssist? Yes, if your systems are running SupportAssist for Business PCs version 2.2, you can organize the assets under specific groups in TechDirect. ● Why are my users reporting that their PCs are occasionally slow or non-responsive? When SupportAssist is running diagnostic tests, CPU and memory utilization increase until the tests are complete. This could make the system slow or unresponsive until the tests are complete.
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.