SupportAssist Version 2.1 for Dell OpenManage Essentials Support Matrix March 2016 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
1 Introduction Dell SupportAssist collects information about your computer hardware and software, and automatically creates support cases when issues arise. This helps Dell to provide you an enhanced, personalized, and efficient support experience. Dell uses this data to help solve common problems and design and market the products and services features you use most. This document lists the devices supported by Dell SupportAssist Version 2.1 for Dell OpenManage Essentials.
Table 1.
Table 1.
** SupportAssist monitors this device only if it is discovered in OpenManage Essentials with the operating system IP address (in-band). NOTE: ProSupport Plus Recommendation Reports will be available for managed nodes discovered either in-band or out-ofband. NOTE: SupportAssist can also monitor Dell OEM-ready 12th and 13th generation servers.
Table 4. Storage devices (continued) Model Monitoring and case creation Automatic data collection ProSupport Plus Configuration Reports ProSupport Plus Recommendation Reports PS6100XS Yes Yes Yes Yes PS6100XV Yes Yes Yes Yes PS6100XV 3.5 Yes Yes Yes Yes PS6110E Yes Yes Yes Yes PS6110S Yes Yes Yes Yes PS6110X Yes Yes Yes Yes PS6110XS Yes Yes Yes Yes PS6110XV Yes Yes Yes Yes PS6110XV 3.
Table 4. Storage devices (continued) Model Monitoring and case creation Automatic data collection ProSupport Plus Configuration Reports ProSupport Plus Recommendation Reports PS6010S Yes Yes Yes Yes PS6010XV Yes Yes Yes Yes PS6010XVS Yes Yes Yes Yes PS6210 Yes Yes Yes Yes Supported Dell Storage (previously PowerVault) devices Table 5.
Supported Dell Storage Sled devices Table 6. Storage devices Model Monitoring and case creation Automatic data collection ProSupport Plus Configuration Reports ProSupport Plus Recommendation Reports FD332 Yes Yes — — Supported Dell Networking (previously PowerConnect) devices Table 7.
Table 7. Networking devices (continued) Model Monitoring and case creation Automatic data collection ProSupport Plus Configuration Reports ProSupport Plus Recommendation Reports N3024F Yes Yes Yes No N3048 Yes Yes Yes No N3048P Yes Yes Yes No N4032 Yes Yes Yes No N4032F Yes Yes Yes No N4064 Yes Yes Yes No N4064F Yes Yes Yes No Supported Dell Networking (previously Force10) devices Table 8.
Minimum hardware requirements The following are the minimum recommended hardware configurations: Table 9. Minimum hardware requirements Hardware Small deployments Medium deployments Large deployments Number of managed systems Up to 100 devices Up to 500 500 to 2000 Processor 4 cores (1.8 GHz minimum) 6 cores (1.8 GHz minimum) 10 cores (1.
● Dell System E-Support Tool (DSET) version 3.7 ● Dell Lasso version 4.7.
● ● ● ● ● VMware VMware VMware VMware VMware vSphere vSphere vSphere vSphere vSphere ESX ESX ESX ESX ESX 4.1 Update 1 4.1 Update 2 4.1 Update 3 4.0 4.0 Update 3 Network requirements The following are the network requirements: ● Internet connection – standard Gbe network. ● The OpenManage Essentials management server on which the Dell SupportAssist client is installed must be able to communicate with the Dell SupportAssist server hosted by Dell over the HTTPS protocol.
