M Monito oring g Dell Force e10 E Ethern net Sw witch hes U Using Dell Supp S ortAsssist Dell Product Grou up Services Feb bruary 2014 AD Dell Tech hnical White Paper
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Table of contents Introduction ........................................................................................................................................................................................... 4 1 2 3 4 Discovery and inventory ...............................................................................................................................................................5 1.1 Prerequisites ...........................................................................
Introduction Dell SupportAssist is a remote support application providing proactive support capabilities that help identify and resolve issues faster and more accurately. It integrates with Dell OpenManage Essentials, and enables transparent visibility to your server, storage, and networking infrastructure, and proactively identifies hardware failures in your IT environment.
1 Discovery and inventory Discovery and inventory aids understanding of what hardware and software are installed across your organization and is the most basic step to effective systems management. Areas such as license compliance, health monitoring, security and upgrades, and migrations all require the networked hardware to be available to the System Administrator on a single console to help ease the process.
Figure e1 iii. Discovvery Range Wizard W Specify the e IP ranges of o devices in the t environm ment. The follo owing are examples of valid IP ranges that you can provide. Figure e2 Samplle IP ranges Additionally, an Im mport functionality provide ed in OpenM anage Essenttials helps with importing a Discovery Range e which is de efined in a .cssv file format, as shown in Figure 3. The e maximum n numbers of d devices that can be b imported using u this metthod is 500. Figure e3 6 Samplle .
The fo ollowing example demonstrates addin ng a discoveryy range using g SNMP proto ocol with the e Add Disco overy Range Wizard. W Figure e4 i. ii. iii. iv. v. vi. 7 Speciffying an IP ran nge In the IP address/range e field, type the t IP addresss range. In the Nam me field, provvide a range name n (option nal). In the Sub bnet mask field field, type the correct ssubnet mask. Click Add. Repeat ste ep i to step iii, to add more e discovery raanges. Click Nextt to proceed.
2 Disscoverin ng Force10 Eth hernet sswitche es To disscover Force10 Ethernet switches: s i. ii. iii. iv. In the IP address/range e field, type the t IP addresss range. me field, provvide a range name n (option nal). In the Nam In the Sub bnet mask field, type the correct c subne et mask. Click Add. NOT TE: Repeat ste ep i to step iii, to add morre discovery rranges. v. Click Nextt to proceed.
vi. vii. In the SNM MP Configura ation screen, select the En nable SNMP discovery op ption. Type the community c name in the Get G communiity field. Figure e6 viii. ix. Click Nextt to proceed with the defa ault settings u until the Disc covery Range e Action screen. In the Disc covery Range e Action scre een, select on ne of the options, and clic ck Finish.
2.1 Setting up SNMP on the switch for successful discovery 1. 2. 3. 4. Log in to the Force10 switch. Run the en command to enter exec mode. Run the config command to enter configuration mode. Run the following command to set the SNMP configuration: snmp-server community public rw 5. Run the following command to enable the traps: snmp-server enable traps 6. 7. 2.2 Run the exit command to exit the configuration mode.
3 Configurin ng Supp portAssist After successful diiscovery of th he Force10 Etthernet switc ches in OpenManage Esse entials, the De evices tab in Suppo ortAssist disp plays the Forc ce10 Ethernett switches. Figure e8 3.1 Device es tab Deffault Cre edentialss Suppo ortAssist runss the approprriate collectio on tools and g gathers the ssystem logs frrom OpenMa anage Essen ntials-manage ed Dell server, storage, an nd networking g devices.
Figure e9 Provid ding the devic ce credentialss NOT TE: For Force e10 Ethernet switches, s the e Username, P Password, an nd Enable Pa assword fieldss are optio onal. Howeve er, informatio on must be provided for th hese fields if the Force10 Ethernet switch is conffigured with these t details.. iv. v. 3.2 If applicab ble provide th he username, password, an nd enable paassword in the appropriate e fields. Click Save e.
ii. Click Edit Device Credentials. Figure e 11 iii. iv. v. 13 Edit Device Creden ntials screen In the Editt Device Cred dentials scree en, provide th he Username e, Password, and Enable P Password as appropriatte. Click Save e Changes. At the con nfirmation pro ompt, click Yes. Monitoring Dell Force10 Eth hernet Switches Using Dell Supp portAssist | Versio on 1.
4 Alerts in OpenManage Essentials Dell OpenManage Essentials administrators can monitor the health of discovered assets through a centralized, easy-to-use dashboard and through automated, custom alerts. The dashboard provides an at-a-glance view and a scoreboard displaying the health and well-being of the infrastructure. 4.1 Alert threshold The alert threshold specifies under what conditions the alert should cause a support case to be created (or appended).
Table 2 Examples of Policy file details Policy Property Description Example clientType The type of client reporting the alert “OME” eventSourceType The source of the alert “.1.3.6.1.4.1.6027.3.1.1.4” trapId The trap identifier “32” eventId The event identifier (null) severity Severity of the alert “MAJOR” description Description of the alert “The agents generate this trap when a power supply major alarm is issued.
1.3.6.1.4.1.6027.3.1.1.4 Force10 45 (null) Critical 1 First Match() FA .1.3.6.1.4.1.6027.3.1.1.4 Force10 56 (null) Warning 1 FirstMatch() FA .1.3.6.1.4.1.6027.3.22.4 Force10 7 (null) Normal 1 Occurs(5,0-01:00:00) FA .1.3.6.1.4.1.6027.3.2.2.1 Force10 1 (null) Warning 1 Occurs(10,0-00:30:00) FA .1.3.6.1.4.1.6027.3.20.2 Force10 1 (null) (null) 1 Occurs(10,0-00:05:00) FA .1.3.6.1.4.1.6027.3.20.2 Force10 2 (null) Critical 1 Occurs(10,0-00:05:00) FA .1.3.6.1.4.1.
5 Casse creattion and d execu ution off the co ollection n tool Suppo ortAssist proc cesses all alerts from Ope enManage Esssentials, but a support casse is created only if: The policies qualify the alert for a support case crreation. SupportAsssist is configu ured to autom matically gene erate supportt cases.
6 Configurin ng perio odic collection n By de efault, SupporrtAssist generrates the systtem log colle ection from Fo orce10 Etherrnet switchess every week, and uploads u the sy ystem log co ollection to De ell. You can m modify the fre equency at w which the system log collec ction is generrated as requ uired. To co onfigure the periodic p colle ection: i. ii. iii. iv. Click the Settings S tab. Under Edit Device Type Credentials, select Devvice Type as S Switch and C Credential Ty ype as Force10.
7 Sen nding sy ystem lo ogs ma anually ((collecttion on deman nd) When n a support ca ase is opened d or updated, the SupporttAssist applicaation, runs th he collection tools on the devices that generrated the alerrts, and then uploads the ssystem logs tto Dell. In certain conditio ons, if requirred by Dell te echnical supp port, you may y be required d to manuallyy collect the ssystem logs a and send it to o Dell. To send the system m logs manually: i. ii. iii. Click the Devices D tab.
Figure e 15 Ediit Device Credentials scre en Co onclusio on Dell SupportAssist S identifies hardware failures on supporrted devices quickly and m more accurattely. It autom mates and strreamlines the e support process steps w without much interaction ffrom your side. With Suppo ortAssist, inte egrated with OpenManage O e Essentials 11.
